topic Re: Playlist keep getting removed in Your Library

Playlist keep getting removed

SkyVaj0 — Wed, 22 Dec 2021 10:22:36 GMT

Plan

Premium

Country

Netherlands

Device

(iPhone 11)

Operating System

(iOS 15)

My Question or Issue

keeps deleting my playlist and I don't know why. They keep saying it has to do with the terms and conditions but I don't see in the terms and conditions what I'm doing wrong.

They also do not reply any of my emails. Does anyone know what to do?
Really feel unappreciated and ignored by them.

Re: Playlist keep getting removed

Elena — Thu, 23 Dec 2021 12:14:27 GMT

Hey @SkyVaj0,

Thanks for reaching out to us in the Community!

Could you give us some more info on the matter? Which playlist does this concern?

It'd be really helpful if you could send us a screenshot of the message which you received so we can have a better understanding of the situation.

Keep us posted on this.

Cheers!

Re: Playlist keep getting removed

SkyVaj0 — Mon, 27 Dec 2021 07:26:03 GMT

Hi,

Don’t know how it’s called right now. Because every name I use gets removed. The latest email got this link.

spotify:playlist:0JeAyHvDJdDJhI4tL7EF7p

Re: Playlist keep getting removed

MafeG — Mon, 27 Dec 2021 23:13:46 GMT

Hi @SkyVaj0,

Thank you for your reply!

From the Community we don't have access to user's accounts so unfortunately, we don't have a way to determine why your playlist is being affected.

In this case, we suggest you keep reaching out to the correct team through the emails you've received.

If you need a hand with anything else, the Community is here for you.