topic Re: Help Enhance button not available in Your Library

Help Enhance button not available

ThorZ — Sun, 12 Dec 2021 01:36:47 GMT

Plan Premium

Country Norway

Device iPhone

Operating System iOS 15

Enhance was launched several months ago and Norway supposed to be covered. I am still waiting and no Enhance button has shown on my playlists.

I really want to test this feature and am wondering why it is not available to me as a premium customer?

Thank you.

Re: Help Enhance button not available

CarlosE — Sun, 12 Dec 2021 15:53:35 GMT

Hey @ThorZ,

Thanks for reaching out to the Community!

Can you try logging out, restarting your device, and logging back in? If that doesn't make any difference, try restarting the app twice in a row. This may sound odd but it's how the app does a resync.

If the feature is still missing, can you confirm if it's missing in all your playlists? Additionally, try logging in to your account on another mobile device to see if the feature appears there.

Keep us posted.

Re: Help Enhance button not available

ThorZ — Wed, 15 Dec 2021 13:04:14 GMT

Thanks. Have done everything you said and the Enhance button still not shows in any of my playlists.

Re: Help Enhance button not available

Jeremy — Thu, 16 Dec 2021 08:19:29 GMT

Hi there @ThorZ,

Thank you for your reply and confirmation.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you provide us a screenshot so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Take care!

Re: Help Enhance button not available

denisecastaneda — Tue, 04 Jan 2022 00:26:43 GMT

I just found out about this enhance button and I would really like it on mine but it doesn’t show up in any of my albums. I already did what you said to do but it still doesn’t show up. Can someone help please?

Re: Help Enhance button not available

Jeremy — Tue, 04 Jan 2022 12:47:45 GMT

Hi @denisecastaneda,

Thank you for your reply in this thread.

Can you let us know which version of the app you're having?

It would also be great if you can have someone with this feature on their account log in with their account on your device to see if the issue persists - such as a friend or a family member? This will help us understand if it's account related or not.

We'll be on the lookout for your reply.

Take care!

Re: Help Enhance button not available

ThorZ — Wed, 05 Jan 2022 15:10:22 GMT

Hello

Sorry to say that I tried everything you posted and nothing helped.

Here are the screenshots you asked, some of them are taken on my iPad and one on my iPhone, as you can clearly see none of my playlist show the Enhance button. Even the newly created Test playlist doesn't have it. I don't know what is Spotify doing with my account, being a paying premium customer and not been able to access all the premium features that other customers in Norway are accessing with their plans feels really cheap.

iPad new PlaylistiPad old playlistMy Spotify planiPhone old playlist

Re: Help Enhance button not available

Alex — Thu, 06 Jan 2022 09:08:48 GMT

Hey @ThorZ,

Thanks for the reply.

The Enhance feature is still being rolled out, so everyone should get access to it eventually.

What you can try is to ask a friend/ family member to log in with their account on your device and check whether Enhance is available. This way we can check if the issue is account or device related.

Keep us posted.

Re: Help Enhance button not available

ThorZ — Thu, 06 Jan 2022 09:36:31 GMT

Just checked on my daughter's iPhone who has a Premium Duo family account (separated from mine) and she doesn't have the Enhance button either on her playlists.

Apparently accounts in Norway aren't then getting the feature. Why is it shown in the Spotify page https://newsroom.spotify.com/2021-09-09/get-perfect-song-recommendations-in-the-playlists-you-create-with-enhance/ that Enhance is available in Norway? The feature was announced on September the 9th, this was 4 months ago so why are accounts in Norway that still don't have it?

Re: Help Enhance button not available

denisecastaneda — Sat, 08 Jan 2022 02:05:42 GMT

That’s the version I currently have 8.6.84.1353. The button still shows up when they log in into my account.

Re: Help Enhance button not available

Eni — Sat, 08 Jan 2022 21:19:38 GMT

Hey @denisecastaneda,

Thanks for your reply.

Just to clarify, this feature is only for personal playlists and not albums. It also seems that you're not running the latest version of the app. Could you make sure to update it?

If it's still missing, we'd like to know exactly what you've tried. Did you try logging in to a different account that has the feature, on your phone? Could you log in to your account on a different mobile device?

We'll be on the lookout for your reply.

Re: Help Enhance button not available

Terés — Sun, 09 Jan 2022 08:17:25 GMT

Hello! I have the same issue. I have a Premium subscription but the Enhance button doesn’t show on any device (old phone, new phone, iPad, computer…)

I have tried the steps above apart from logging in with a different account where the button is shown. But since it doesn’t appear on any of my devices I don’t see how it can be a device problem?

The feature sounds great and a lot of my friends are super happy about it, do would appreciate it if you could make it work for my account as well!

Mainly using v. 8.6.94.351 on iOS 15.2

Re: Help Enhance button not available

Eni — Sun, 09 Jan 2022 20:38:05 GMT

Hi @Terés,

Thanks for reaching out about this.

Currently, this feature is only available on the mobile app.

If you can't see it on your own playlists, it's well worth running a clean reinstall of the app on your phone by following these steps to see if that helps.

In case the issue persists afterwards, would you mind logging out > restarting your router > logging back in? Also, we'd recommend trying with a different internet connection.

Lastly, we'd like to confirm if you could see the option while using a different account on your phone.

Keep us posted.

Re: Help Enhance button not available

ZZane113 — Tue, 11 Jan 2022 14:43:20 GMT

Hello, I'm having the same problem. I am located in the USA. I have done a clean reinstall and had my brother log in to my account from his phone in a different state. I am using version 8.6.94. I am also using an Iphone 12 with IOS 15.1.1. nothing has fixed the issue, Any ideas?

Re: Help Enhance button not available

Kiril — Wed, 12 Jan 2022 08:00:36 GMT

Hey @ZZane113,

Thanks for reaching out on the Community!

We understand you're missing the 'Enhance' feature for your playlists. We can also see you've done some valid troubleshooting for your device already which is good. It's also worthwhile restarting the app twice in a row. This may sound odd, but it's how the app does a refresh, so you can see if this will make any difference for you.

Also, could you ask your brother to log in to your devices with his own account (If possible) and to see if he'll have the button there? We ask this so we can conclude if this situation is related only to your account or not.

Let us know how things work out, we'll be keeping an eye out for your reply.

Re: Help Enhance button not available

Denis123451 — Wed, 12 Jan 2022 08:18:15 GMT

Hello,

I have the same issue for my login: No Enhance button for my playlists. I'm using Android version 8.6.94.306 (Russia account)

All solutions from this thread were tried from my side. It doesn't add the button. Also I tried to login on another phone where the button is presented for another login. My login doesn't have Enhance on this phone 😞

PS: I have Duo account and slave account has this button

Re: Help Enhance button not available

MafeG — Wed, 12 Jan 2022 21:20:57 GMT

Hi @Denis123451,

Welcome to the Community and thank you for posting.

Could you send us the URL of some of the playlists where you're trying to find the Enhance button?

Also, could you connect to a different WIFI/mobile network to check if that makes a difference?

Keep us posted.

Re: Help Enhance button not available

Denis123451 — Thu, 13 Jan 2022 07:14:47 GMT

Hi @MafeG,
Thanks for your answer. There is the link for one of my playlist:
https://open.spotify.com/playlist/3FYftmPJ0tkp09VQINR0fD?si=e85220bec6b44258

Yes, I tried different type of network connections: Wi-Fi (I tried different hot points), Mobile Network. There is no difference 😞
PS: Also I tried clean cache/all data, re-login, re-install, remove app - reboot device several times in a row - setup again. It didn't help 😞 As I mentioned before I have the device where second login has the button but my doesn't

Re: Help Enhance button not available

MafeG — Thu, 13 Jan 2022 19:40:40 GMT

Hey @Denis123451,

Thank you for keeping in touch!

Can you log in to your own phone with the other account? This way we can check if this is also related to your device.

If the issue is present only on your own phone, please let us know the make, model and OS version, as well as the Spotify version you're running.

As always, we'll be on the lookout.

Re: Help Enhance button not available

Denis123451 — Fri, 14 Jan 2022 07:36:26 GMT

Hi MafeG,
Thanks for trying to resolve this.
I checked the same phone for 2 logins: My and Duo partner. Partner has the button 'Enhance' but I don't.
I tried it on Samsung A41 with the latest available OS: Android 11.
The same issue I have with Samsung S8 with the latest available OS: Android 9
Spotify version is 8.6.94.306

Thanks
Denis