topic Re: Queue Management on App in Your Library

Queue Management on App

wcndave — Mon, 17 Jan 2022 09:48:55 GMT

The queue management on mobile (android) app just doesn't seem to be there, and what is there is not working.

I can't view the queue from anywhere, the button is greyed out.

If I am playing the queue, and move forward to see what's in it, moving back takes me to some other random track from another playlist.

The queue seems to start in random order (with shuffle on), so when I play it, it starts not only in the wrong order, but half way through the list, and there's no way to turn it off, and no way to un-shuffle, and no way to re-order, or see the list.

It is possible that I just can't see these options, however I am a developer, and if that's the case, the recognition/recall/affordance etc of the app is terrible.

Or it doesn't have these options, which is also terrible.

Re: Queue Management on App

Jeremy — Tue, 18 Jan 2022 15:22:17 GMT

Hi @wcndave,

Thank you for reaching out to the Community.

This seems odd. We'd like to investigate this further.

Can you confirm if you tried to switch off the shuffle option by following the steps that's provided in this article?

Another useful step to try is to perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Let us know how it goes 🙂

Take care!

Re: Queue Management on App

wcndave — Wed, 16 Feb 2022 16:45:50 GMT

Hi, thanks for the response, it's taken me a while to get back to looking.

So sometimes the shuffle is greyed out in the bar at the bottom.

What is really annoying though, is creating a playlist, and then having no way to play it in order. You have to click "play" which like the page you linked to says, is really "shuffle play", then you have to click on the little strip at the bottom, and then turn off shuffle, at which point it plays forward from where you are. So you then have to scroll up to the top of the list, and press play on the first one.

That's a lot of hassle, given the standard "play" button has been around for decades now and just "plays"....

Re: Queue Management on App

Jeremy — Thu, 17 Feb 2022 11:46:25 GMT

Hi again @wcndave,

Thank you for your reply 🙂

Can you let us know if your a Premium user or if you're using our free version?

Also, can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, it would be great if you can provide us a screen recording so that we can have a closer look directly from your end.

On another note, can you let us know which device/devices this occurs on?

We'll keep an eye out for your reply.

Take care!