topic Re: Problem in sharing on IG stories in Your Library

Problem in sharing on IG stories

fmarinetto — Sun, 15 Dec 2019 17:43:37 GMT

Hello,

my phone is new, a Samsung A30s. I have problem in sharing from Spotify to Instagram stories: in attachment, the screen that appear after the sharing action. I re-installed the app and cleared the cache but the problem continues to occur.

Please, let me know how to solve It.

Thanks!

Re: Problem in sharing on IG stories

Emilia_8 — Sun, 15 Dec 2019 18:24:43 GMT

Hi @fmarinetto,

Please, check this ongoing issue.

If that's something you're experiencing, make sure to add your +VOTE there and provide all the information needed. That way you'll be notified with all the future updates on that case.

Re: Problem in sharing on IG stories

jasonlung — Mon, 16 Dec 2019 03:26:35 GMT

This is exactly what keeps happening to me now. I have the share to IG stories option from my Spotify, however when I select share, it just takes me to the same IG stories screen as if it wants me to take a pic instead of share a song or playlist. Just came about overnight.

Re: Problem in sharing on IG stories

Foreverisnever — Mon, 16 Dec 2019 03:34:39 GMT

Wow, same! I even tried closing Instagram and Spotify reopening but that didn't seem to do anything. Is there any word on a fix yet?

Re: Problem in sharing on IG stories

Emilia_8 — Mon, 16 Dec 2019 09:29:46 GMT

Hi @Foreverisnever and @jasonlung,

Please, check this ongoing issue.

Make sure to add your +VOTE there and comment, since all the updates on that case will be posted in the ongoing issue linked above, not here.

Have a nice day!

Re: Problem in sharing on IG stories

fmarinetto — Tue, 17 Dec 2019 13:38:05 GMT

Hello, today there was an update available both for IG and Spotify. Now everything works well, no problem in sharing Spotify song in IG stories! 🙂

Re: Problem in sharing on IG stories

Peter — Thu, 19 Dec 2019 07:46:01 GMT

Hey folks,

We are currently looking into two different issues relating to sharing to IG Stories:

If you're experiencing any of the above issues, make sure to check out the relevant Ongoing Issue thread - we'll keep you posted on any updates we have in those threads.

Thanks!

Re: Problem in sharing on IG stories

Pia_doonan — Mon, 18 Nov 2024 23:13:26 GMT

Hi Peter, I have a slightly different issue - when trying to share my spotify podcast to IG - the only option i have is IG chats. I checked with other software and I do get the option for IG stories or reels. I deleted spotify and downloaded again but the problem remains. What can I do?

Re: Problem in sharing on IG stories

OscarDC — Tue, 19 Nov 2024 23:26:09 GMT

Hey @Pia_doonan,

Welcome to the Community and thank you for joining the conversation.

Just to be on the same page, we understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If so and the issue persists, include in your next response the make, model, and OS version of the affected device, along with the Spotify version you're currently running to continue investigating the case.

We'll be waiting for your response.