local file not syncing

Randomuser1_2 — Sat, 02 Apr 2022 18:46:51 GMT

Plan

Premium

Country

canada

Device

Samsung Galaxy s7

Operating System

Android

My Question or Issue

so i have local files on my pc all mp3 local files enabled on both pc and android yet the only way for the local file to show up on android is if i like them if they aren't liked they won't show up which didn't do that before. i have 106 files and only 90 show up on android since i liked them the others don't i use the same wifi network tried mobile hotspot didn't fix the problem did a clean reinstall nothing changed anyone know how to fix this is there somewhere i should put the mp3 on android?

Re: local file not syncing

Elena — Sat, 09 Apr 2022 09:31:44 GMT

Hey there @Randomuser1_2!

Thanks for reaching out to us about this. Sorry for the late reply, we'll be happy to help you out.

First, we'll need to know if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?

We'd recommend taking a look at this page to see what you can try to re-sync the tracks.

Then we'd recommend logging out from your phone > restarting it > logging back in.

If that doesn't do it for you, could you let us your phone's Spotify and OS versions and, if possible, if you're able to sync the any files locally from your phone?

We'll be on the lookout for your reply! Let us know if you have any questions.

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local file not syncing

Re: local file not syncing