Cannot find one of my duo mix/blends

HighKingKyle — Sat, 02 Apr 2022 18:50:58 GMT

Plan

Premium

Country

Device

Windows & iPhone 11

My Question or Issue

So I sent a friend a link to make a blend about 2 or 3 months ago. And it worked at the time and I have been able to listen to the playlist. Yesterday, I had full access to the duo mix. However, this morning when I went to look for it and try to open it on my phone, all I got was a message that said "This playlist isn't available. The owner of this playlist has made it private or removed it from Spotify." When I tried on my computer, it just wouldn't load at all.

All of my other duo blends work except for the one with this particular friend. And when I asked the friend about it, they told me that they had the exact same message, though neither of us had made it private or removed it. So what is going on and how do I fix it? The image below is what appears on my phone when I try to open the blend in question.

Re: Cannot find one of my duo mix/blends

Elena — Sat, 09 Apr 2022 09:20:33 GMT

Hey there @HighKingKyle, quite the odd behavior, indeed!

Are you able to click the Remove from Library button and try to create a new Blend?

If that's not working as expected, can you let us know if you've already tried some troubleshooting like for example - log out > restart your device > log back in? It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

If that doesn't do it for you, could you let us your phone's Spotify version and, if possible, if you experience this on other mobile devices?

Cheers!

topic Re: Cannot find one of my duo mix/blends in Your Library

Cannot find one of my duo mix/blends

Re: Cannot find one of my duo mix/blends