topic Re: Song not available on your device in Your Library

Song not available on your device

fl0k1 — Sat, 09 Apr 2022 08:57:46 GMT

Hello, need some help with an issue I just encountered today.

Trying to play a track and a pop up appears saying that song isn't available on my device. I have a premium account. Can anyone help?

Re: Song not available on your device

Yordan — Sat, 09 Apr 2022 14:33:38 GMT

Hi @fl0k1!

Could you send over a screenshot of the error message you receive when trying to play the song so we can get a clear understanding of how things look on your end? Feel free to also share the song's URL.

We'll be on the lookout for your reply.

Cheers!

Re: Song not available on your device

BeardRojo — Wed, 13 Apr 2022 05:16:34 GMT

Hi, i have the same problem.

Cant send the song link because it doesnt give me the option to do it

Re: Song not available on your device

Jeremy — Thu, 14 Apr 2022 09:09:52 GMT

Hi there @BeardRojo,

Thank you for your reply and for the screenshot.

Can you let us know if this occurs on multiple songs or a specific song?

If it's a specific song, can you please share the URI of it so that we can have a closer look directly from our end?

A useful thing to do at times can be to perform a clean reinstall of the app as this will make sure there's no old cache files causing this.

Keep us posted 🙂

Cheers!

Re: Song not available on your device

hiq — Sun, 05 Jun 2022 06:50:30 GMT

This same problem is happening to me, on multiple songs, i've already tried a clean reinstall.

Re: Song not available on your device

AndresM — Sun, 05 Jun 2022 20:29:26 GMT

Hey @hiq,

Thanks for posting on the Community and welcome.

Could you send us the URI of the content that can't be playable from your end?

On another note, tell us if you can listen to said content when logging in with a different device.

We'll stay tuned.

Re: Song not available on your device

Honeychips — Wed, 24 Aug 2022 02:39:07 GMT

Hi, i have same problem, can you help me?

i can't play the song on this playlist ; https://open.spotify.com/playlist/2pGa7SszULrltXV2fzp9Bh?si=a9a7764bc1ea4d0d

Re: Song not available on your device

AlejaR — Wed, 24 Aug 2022 20:26:02 GMT

Hey @Honeychips,

Thanks for your reply in this thread and for the info shared 🙂

In seems this playlist is made all with local files. Keep in mind local files are aren't hosted by Spotify, but can be imported to Spotify from the users' devices. To listen to this particular playlist, you'd need to have said files on your own device. Since you don't have them. you see the playlist all greyed out.

You can read more about local files and how they work here.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.

Cheers!