topic Some playlists missing i.e. disappeared in Your Library

Some playlists missing i.e. disappeared

uwa2293zr5vbxgi — Sat, 30 Apr 2022 19:31:18 GMT

Plan

Premium

Country

South Africa

Device

iPhone 13 Pro

Operating System

iOS 15.4.1

Spotify version

8.7.26

My Question or Issue

Some of my playlists disappeared.

I can not restore them using "Recover playlists" in the account menu.
Please help. This is very frustrating.

Re: Some playlists missing i.e. disappeared

Kiril — Mon, 02 May 2022 09:07:51 GMT

Hey @uwa2293zr5vbxgi,

Thanks for posting in the Community.

We get that some of your playlists are missing at the moment. Let's try and help you out here, but first we'll need some more info. Are those playlists that you've created or are ones that you've followed? Keep in mind that if you're not the owner of the missing playlists, then their disappearance could be due to their author taking them down, or making them private. If the playlists are yours and you've not deleted them, then this could be related to your device's cache, so we'd recommend trying out a clean reinstall first, to get rid of any cached files that might be causing trouble. See if this will shake things up and make your playlists reappear in Your Library.

If the above doesn't help, then we'd advise you to contact our Support folks, who can take a closer look at your personal account and help you with restoring the playlists to your collection.

Hope this helps. Let us know how you get on.

Re: Some playlists missing i.e. disappeared

uwa2293zr5vbxgi — Tue, 03 May 2022 07:58:54 GMT

Hi Kiril, thanks for you reply.

Created them myself. Tried fresh reinstall.

Going to log support ticket.

Thanks!

Re: Some playlists missing i.e. disappeared

uwa2293zr5vbxgi — Tue, 03 May 2022 08:44:03 GMT

The support agent assisted. He/she could restore playlists that I could not see in my "recover playlists" list. Still don't know why these playlists were deleted. But I revoked access of most apps and logged out of all my active logins.

Re: Some playlists missing i.e. disappeared

Eni — Tue, 03 May 2022 20:55:44 GMT

Hey @uwa2293zr5vbxgi,

Thanks for getting back in touch and letting us know that.

We're glad to hear that our Support team could help you with this issue.

If you ever need anything else, we're just a post away.

Have a great day 🙂