topic Re: Recommended glitch - always the same in Your Library

Recommended glitch - always the same

tomaszko99 — Sun, 21 Nov 2021 18:50:50 GMT

Plan

Premium

Country

Poland

Device

Operating System

Windows 7

My Question or Issue

My recommended tab is always the same, I cannot refresh it because Spotify shows always the same songs but in a different order.

Re: Recommended glitch - always the same

Mihail — Mon, 22 Nov 2021 11:25:21 GMT

Hey @tomaszko99,

Thanks for reaching out.

Keep in mind that performing a clean reinstall always ensures that your app is on the most current version, plus has the added advantage it removes faulty installation files. If there are any, these may be interfering with the app properly synching to our servers. You can find out how to perform a clean reinstall here. Afterwards we recommend expanding your music library with with new liked songs and albums or following additional artists This will give the algorithm a boost and new recommendations should start coming up after a couple of weeks of adding new content.

Hope this helps. Keep us posted on how it goes.

Re: Recommended glitch - always the same

tomaszko99 — Mon, 22 Nov 2021 11:42:08 GMT

It's not app related problem because i'm experiencing the same issue on my mobile phone. I'm clearing cache every week and it doesn't help at all

and of course i'm adding alot of new songs but recommended tab doesn't change

Re: Recommended glitch - always the same

Jeremy — Tue, 23 Nov 2021 07:54:13 GMT

Hi there @tomaszko99,

Thank you for your reply.

In this case we suggest that you follow the steps that was provided in the answer above regarding expanding music in your library.

Let us know how everything works 🙂

Take care!

Re: Recommended glitch - always the same

tomaszko99 — Tue, 23 Nov 2021 08:23:30 GMT

I'm doing it since... always. I have to add everything manually because recommended tab is the same since few months and it's glitchy, some text is overlapping etc

Re: Recommended glitch - always the same

MafeG — Tue, 23 Nov 2021 21:18:46 GMT

Hi @tomaszko99,

Thank you for your reply.

In order to have more insights about this. Please share with us some screenshots showing what you describe, this way we can take a better look at the issue.

Keep us posted.

Re: Recommended glitch - always the same

michellelin — Tue, 03 May 2022 23:06:47 GMT

did you ever figure it out? i have the same exact problem

Re: Recommended glitch - always the same

Dian — Wed, 04 May 2022 11:13:40 GMT

Hey @michellelin,

Thanks for bringing this up.

If you're experiencing the same issue as the previous posters, could you share some device setup information and a screenshot of the described glitches? We'd need the brand/model and operating system of the device.

Keep us posted,

Cheers!