topic Re: Homepage says "Something went wrong" in Your Library

Homepage says "Something went wrong"

miksamiksa88 — Mon, 18 Jul 2022 17:02:14 GMT

Hey there!

Ever since this morning whenever I go to Home, I keep getting the "Something went wrong" message. It happens both in the browser and Mac app but works fine on iOS.

I've tried doing a clean reinstall, putting the app in offline mode and back, starting a private session and back, cleaning cache and deleting browser history and cookies and nothing worked. What should I do?

Plan: Premium Duo

Premium

Country: Serbia

Device

Macbook Pro 13" 2019

macOS Monterey 12.4

Thanks!

Re: Homepage says "Something went wrong"

OscarDC — Tue, 19 Jul 2022 20:47:18 GMT

Hey @miksamiksa88,

Thank you for reaching out to the Community and welcome.

We appreciate the troubleshooting you’ve done so far. As this appears to be happening just on a single device, we’d suggest deleting the host files of the app by following the steps for Mac in this post.

If the issue persists, would you mind checking with a different WiFi connection? In case you don’t have another network available, you can use a mobile data hotspot to test it.

Hope this helps. Let us know how it goes.

Re: Homepage says "Something went wrong"

miksamiksa88 — Wed, 20 Jul 2022 08:23:07 GMT

Hey @OscarDC thank you for your help! Unfortunately, that didn't solve it either.

I believe this new update is the issue and that something broke because of it. I have an older Windows computer where I haven't yet updated Spotify and on that version it works normally. Once I updated the app there too, then it stopped working. So like I said, on iOS things work normally but on macOS and Windows they don't, both in the browser and in-app.

Anything else I could do?

Re: Homepage says "Something went wrong"

Eni — Wed, 20 Jul 2022 20:35:40 GMT

Hey there @miksamiksa88,

Thanks for getting back to us.

Could you check if the OS of your devices are up to date?

On another note, we'd recommend checking your firewall and making sure Spotify is set as an exception. Also, make sure to disable any antivirus or ad-blocking software, and turn off any VPNs if in use.

Lastly, just to make sure, have you tried using a different internet connection?

We'll be on the lookout.

Re: Homepage says "Something went wrong"

miksamiksa88 — Thu, 21 Jul 2022 07:59:05 GMT

Hey @Eni thank you for your help! Firewalls are turned off and I don't use a VPN service. I still think it has something to do with the desktop app version cause this happened as soon as I updated to the latest version.

Here's what I've tried so far:
- Clean reinstall of the app on Windows and macOS

- Hosts file is empty

- No firewall or VPN

- Checked on 3 different networks (wifi, my mobile network, my brother's mobile network)

- Putting the app in offline mode and back
- Starting a private session and back
- Cleaning cache and deleting browser history and cookies

All of the operating systems are updated and running their latest versions (iOS, macOS and Windows). Only iOS app works in terms of showing things on Home. Hope that helps. Anything else I should do?

Re: Homepage says "Something went wrong"

Eni — Thu, 21 Jul 2022 20:48:34 GMT

Hi there @miksamiksa88,

Thanks for your reply.

Great troubleshooting so far, we can add a few more steps to make sure we've covered all bases.

Would you mind asking a friend or a relative to log in to their account on your PCs to check if the issue persists with a different account?

On another note, we'd recommend trying to run the app in Safe mode.

Keep us posted.