topic Re: [web player] Can't scroll up while updating up playlist in Your Library

[web player] Can't scroll up while updating up playlist

AkeZZZ — Wed, 08 Dec 2021 09:51:37 GMT

Trying to update my playlists, so I try to move the newly added song upward but the playlist view doesn't automatically scroll up, so I have to drag and release and manually scroll and drag again on repeat. The auto-scrolling down when dragging playlists downwards still works normally, but why not upwards auto-scrolling?

thanks.

Re: [web player] Can't scroll up while updating up playlist

Alex — Thu, 09 Dec 2021 11:33:32 GMT

Hey @AkeZZZ,

Thanks for reaching out about this in the Community!

When you drag a song upwards, try bringing the selection up to the very edge of the colored bar, where you can see the playlist name. Then it should start scrolling.

Hope this helps. Don't hesitate to reach out again.

Cheers.

Re: [web player] Can't scroll up while updating up playlist

AkeZZZ — Thu, 09 Dec 2021 17:08:31 GMT

I had moved it the most upward as possible and it was still unmovable.

Re: [web player] Can't scroll up while updating up playlist

Alex — Fri, 10 Dec 2021 09:22:55 GMT

Hey @AkeZZZ,

Thanks for the reply.

You can try clearing your browser's cache and check if there are any available updates.

If that still doesn't work, let us know what browser you're using.

We tried this with Google Chrome and it seems to work as expected.

Keep us posted.

Re: [web player] Can't scroll up while updating up playlist

AkeZZZ — Fri, 10 Dec 2021 13:59:56 GMT

The issue has solved, thank you. 🙂

Re: [web player] Can't scroll up while updating up playlist

Jeremy — Sat, 11 Dec 2021 08:10:12 GMT

Hi there @AkeZZZ,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you 🙂

Let us know if we can help you with anything else.

Have a great continued weekend.

Take care!

Re: [web player] Can't scroll up while updating up playlist

1182936512 — Wed, 03 Aug 2022 09:38:47 GMT

Hello,

the problem is still happening to me in the desktop version.

Re: [web player] Can't scroll up while updating up playlist

Dian — Thu, 04 Aug 2022 06:22:14 GMT

Hey @1182936512,

Thanks for posting in the Community.

If you're experiencing this issue on the desktop app and not on the web player, you can check out this ongoing issue thread. There we have proposed a temporary workaround, while our team works on a fix.

Hope this helps,

Cheers!