topic Cannot play specific song in Your Library

Cannot play specific song

emilia-chan — Wed, 24 Aug 2022 16:46:43 GMT

Plan

Premium

Country

Poland

Device

(PC, Redmi Note 9)

Operating System

(Android 10, Windows 10)

My Question or Issue

Hi, i noticed that the song Yeat - Turban in specific is not able to be played by my account. All my other friends are able to play it, and even if i login to different account on my phone or PC i am able to play it. It is really weird because all other songs can be played as normal, except this one song. I can even search it, but when i try to play it nothing happens. Furthermore, it doesnt appear greyed out as typical songs that are not availble

Re: Cannot play specific song

Vasil — Thu, 25 Aug 2022 14:13:14 GMT

Hey @emilia-chan,

Could you provide us with a link to this song, please? We'll take a look 🙂
Is it unplayable on all of your devices?
We'd also like to know if you're using any kinds of VPN service as this might impact the song availability.

Thanks, we'll be on the lookout for your response!

Re: Cannot play specific song

emilia-chan — Sun, 28 Aug 2022 14:40:07 GMT

https://open.spotify.com/track/4aMxs74PXoQg2SLgjypcvb?si=8a3ec1d6667d481f

this is the link to the song, yes it is unplayable on all of my devices and no, im not using any VPN services

Re: Cannot play specific song

Alex — Mon, 29 Aug 2022 07:54:15 GMT

Hi there @emilia-chan,

Thanks for the link.

We checked this backstage and the song should be playable in Poland.

What you can try is to block and unblock the artist Yeat. Go to their profile on the mobile app > hit the 3-dot menu > Don't play this. Try switching this on and off again.

If that doesn't help, try downloading the whole album for offline listening, switch on Offline Mode and try playing the song then. Let us know if it plays like that.

Looking forward to your reply.