Playlists pause when phone goes dark

promo_davin — Tue, 01 Oct 2019 16:56:55 GMT

Plan

AT&T

Country

USA

Device

Samsung galaxy S8

My Question or Issue

So as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded and the screen goes to black. Comes back on immediately if I bring the phone back to light. Extremely annoying for travel on flights. Thanks!

Re: Playlists pause when phone goes dark

Katerina — Wed, 02 Oct 2019 13:45:06 GMT

Hey there @promo_davin,

Thanks for posting about this here in the Community!

We'd first recommend making sure that Spotify is set as an exception for any cache clearing or battery optimization (for example: App power monitor or Sleeping apps) apps. If you're unsure how to check this on your device, we'd suggest taking a look online for instructions from your device's manufacturer.

If that doesn't do the trick, it would be a good idea performing a thorough reinstallation of the app following the steps in this Spotify Answer.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

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Playlists pause when phone goes dark

Re: Playlists pause when phone goes dark