Help

Didij — Fri, 16 Sep 2022 09:45:01 GMT

I cant access my playlist of liked songs since 4 months!! Does anyone have this ? What should i do?

Re: Help

OscarDC — Fri, 16 Sep 2022 16:34:25 GMT

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of issue is usually related to some damaged cache stored on your device from previous versions. We'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, check if your device has an SD card inserted. If so, remove it, restart your device and try again.

Lastly, to continue investigating this case, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running.

We'll be on the lookout.

topic Help in Your Library

Help

Re: Help