topic Disappearing folders in Your Library

Disappearing folders

1272494325 — Mon, 19 Sep 2022 00:45:49 GMT

I recently discovered that 2 folders containing perhaps 200 playlists simply disappeared along with the contents.

Plan

duo with only one account affected

Country

Device

win 1, macbook air

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Disappearing folders

Kiril — Mon, 19 Sep 2022 13:30:57 GMT

Hey there @1272494325,

Thanks for posting in the Community!

I hope that I get it right that you're missing playlists that were organized in folders and were part of your music collection. You can see how to recover deleted playlists here.

If the content you're referring to is comprised out of Local files, please keep in mind that they do not synchronize over the network to all of your devices, but need to be present on the internal storage memory of each device itself and the setting for Local files discovery there must be toggled to on.

If the above doesn't help in your case, then it's best to contact our Support team, as they can dive deeper into your personal account and help you revert your collection to a previous point in time, when everything was intact.

Hope this helps and the situation gets sorted out soon. If you need anything else, the Community is here for you.