https://community.spotify.com/t5/Your-Library/Lecture-sans-connexion/m-p/5440672#M24920 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25523192">@Jmsa</a>,<BR /><BR />Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.&nbsp;<SPAN>Hope you don't mind me replying in English, as that's the official language of the Community!</SPAN></P> <P>&nbsp;</P> <P>This issue is usually related to some damaged cache stored on your device. First, we´d recommend performing a clean reinstall of the app by following the steps in <A style="background-color: #ffffff;" href="https://support.spotify.com/article/reinstall-spotify/" target="_blank">this article</A>. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.&nbsp;<BR /><BR />If the issue persists, would you mind checking with a different Wi-Fi connection to see if it makes any difference?<BR /><BR />Lastly, to continue investigating; include in your next response the make, model and OS version of the affected device, along with the Spotify version you're currently running.<BR /><BR />We'll be on the lookout.&nbsp;</P> Thu, 06 Oct 2022 19:46:16 GMT OscarDC 2022-10-06T19:46:16Z https://community.spotify.com/t5/Your-Library/Lecture-sans-connexion/m-p/5440572#M24919 <P>Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse&nbsp;</P> Thu, 06 Oct 2022 15:58:46 GMT https://community.spotify.com/t5/Your-Library/Lecture-sans-connexion/m-p/5440572#M24919 Jmsa 2022-10-06T15:58:46Z https://community.spotify.com/t5/Your-Library/Lecture-sans-connexion/m-p/5440672#M24920 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25523192">@Jmsa</a>,<BR /><BR />Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.&nbsp;<SPAN>Hope you don't mind me replying in English, as that's the official language of the Community!</SPAN></P> <P>&nbsp;</P> <P>This issue is usually related to some damaged cache stored on your device. First, we´d recommend performing a clean reinstall of the app by following the steps in <A style="background-color: #ffffff;" href="https://support.spotify.com/article/reinstall-spotify/" target="_blank">this article</A>. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.&nbsp;<BR /><BR />If the issue persists, would you mind checking with a different Wi-Fi connection to see if it makes any difference?<BR /><BR />Lastly, to continue investigating; include in your next response the make, model and OS version of the affected device, along with the Spotify version you're currently running.<BR /><BR />We'll be on the lookout.&nbsp;</P> Thu, 06 Oct 2022 19:46:16 GMT https://community.spotify.com/t5/Your-Library/Lecture-sans-connexion/m-p/5440672#M24920 OscarDC 2022-10-06T19:46:16Z