topic Re: features missing in Your Library

features missing

EmPR — Fri, 14 Oct 2022 22:40:16 GMT

maybe it just me, but my liked songs I can't play random anymore and a pop up appears "you discover a premium service" ...🤔

maybe it just me but I miss the time that you can play random music just by looking for a genre ☹️

Re: features missing

OscarDC — Sat, 15 Oct 2022 17:25:26 GMT

Hey @EmPR,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of issue is commonly related to some damaged cache stored on your device. First, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, we'd also suggest logging out and logging back in twice from your account to force the sync between your phone and account.

Lastly, if this doesn't work, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running.

We'll be on the lookout.

Re: features missing

EmPR — Sat, 15 Oct 2022 19:48:03 GMT

just notice the situation happens if I apply the enhance option (no random option) and if I disable it it takes a second try in order to have the random option. This only happens on my liked songs, on the rest of my playlist it's normal (enhance + random)

version 8.7. 74.443

Galaxy S21 Ultra 5G

android version 12