topic Re: Unable to shuffle Liked Songs playlist on Android in Your Library

Unable to shuffle Liked Songs playlist on Android

BicheTwo — Sat, 05 Nov 2022 17:43:17 GMT

Plan

Premium

Country

Canada

Device

Samsung Galaxy S9

My Question or Issue

Since a few days, I'm unable to shufflethe Liked songs playlist, I have a toast notification saying that I discovered a Premium feature, but I do have a premium account.

I can shuffle all others playlist, even those generated by Spotify .

I've uninstalled and reinstalled the app without success

Re: Unable to shuffle Liked Songs playlist on Android

lgruen — Sat, 05 Nov 2022 23:40:00 GMT

Same here. I think it's a recently introduced bug.

Re: Unable to shuffle Liked Songs playlist on Android

Dian — Mon, 07 Nov 2022 07:17:03 GMT

Hey there,

Thanks for posting in the Community.

If you're sure you're logged in on an account with a Premium subscription, could you try performing a clean reinstall of the app as described here?

Try logging out and back in again a few times as well.

If this doesn't help, we'd need the exact version you've installed on your devices together with the device's brand and operating system.

Keep us posted,

Cheers!

Re: Unable to shuffle Liked Songs playlist on Android

Triplefae — Tue, 08 Nov 2022 01:16:42 GMT

I'm having the same issues & have done the clean restart multiple times. Still not helping!

Re: Unable to shuffle Liked Songs playlist on Android

Alex — Tue, 08 Nov 2022 13:28:16 GMT

Hi folks, In order to look further into this please provide us with the following info:

Device model
OS version
Spotify version
Do you see the shuffle button at all? What happens when you press it - do songs just play in order or nothing plays at all

Looking forward to your repliers.

Re: Unable to shuffle Liked Songs playlist on Android

BicheTwo — Tue, 08 Nov 2022 13:53:46 GMT

Hello Everyone,

Sorry for the delay, but I directly contacted Spotify support, and the issue was account specific, so support did something on their side to resolve the issue.

The issue was only for the Liked Song playlist on my account. I used my son account on my device, and it was working correctly.

As you can see in the following screenshot, the shuffle and play button have changed:

Re: Unable to shuffle Liked Songs playlist on Android

Lyubka — Wed, 09 Nov 2022 07:16:44 GMT

Hey @BicheTwo,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you again!

If you ever have any other questions in the future, feel free to post in the Community again 🙂