topic Re: Can't access play queue in Your Library

Can't access play queue

Cheshire24 — Sat, 02 Apr 2022 22:45:24 GMT

I'm trying to access my play queue but the app won't let me? I can see the button next to the share button but it's greyed out so I can't click it? Any ideas why or how to fix this?

Re: Can't access play queue

Alex — Mon, 04 Apr 2022 07:28:59 GMT

Hey @Cheshire24,

Thanks for reaching out about this in the Community!

Sorry to hear that the Queue button isn't working.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling the latest release.

Keep us posted on how you get on with this.

Cheers.

Re: Can't access play queue

Hillhikerz — Sun, 04 Dec 2022 01:40:16 GMT

Your kidding right...!

Re: Can't access play queue

Cbmnyc76 — Sun, 04 Dec 2022 15:10:32 GMT

That didn't work. What do I do now?

Re: Can't access play queue

Alex — Mon, 05 Dec 2022 08:57:55 GMT

Hi folks,

Thanks for your posts.

Can you please let us know the following info:

Is this happening only on one of your devices or on all of them?
Device model, OS version and exact Spotify version.
When did this start happening?

We'll look further into this issue. Cheers.

Re: Can't access play queue

TdeC — Sun, 18 Dec 2022 09:12:53 GMT

Hi there. Did this issue get resolved. I'm having it. Thanks

Re: Can't access play queue

Eni — Sun, 18 Dec 2022 22:10:49 GMT

Hey there @TdeC,

Thanks for reaching out about this.

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

We suggest that you try performing a clean reinstall of the app as @Alex mentioned above, if you haven't already, to see if that makes the difference.

Let us know how it goes.

Re: Can't access play queue

vibhaavivek — Mon, 11 Sep 2023 06:29:17 GMT

queue is not shown on my phone(Android-oneplus) but it's shown on my iPad pro

Re: Can't access play queue

Alex — Tue, 12 Sep 2023 06:50:31 GMT

Hi there @vibhaavivek,

Thanks for the post.

Looks like you're experiencing an Ongoing issue. It's best you go to this thread, add your +Vote, and subscribe to get notified when there is any development on the matter. Our teams are currently investigating why this is happening, but for the moment we don't have an exact timeframe for a fix.

Cheers.

Re: Can't access play queue

ITSME7037 — Sun, 17 Sep 2023 05:01:45 GMT

A similar issue is going on with me, the queue option isn't even showing up on my android (realme) phone but it is showing up on my android laptop... i have updated, force stopped and restarted the app already, still not working

Re: Can't access play queue

Yordan — Mon, 18 Sep 2023 06:26:23 GMT

Hi @ITSME7037,

Sounds like you're using the Free version of Spotify. The mobile app doesn't support the Queue feature for Free users, but you can still view it if you're logged in on the desktop app or the Web Player.

More info on the mobile app's experience with Spotify Free here.

Cheers!