topic Re: Search bug on Vodafone IT mobile network in Your Library

Search bug on Vodafone IT mobile network

gianlucadr — Fri, 15 Mar 2019 13:58:04 GMT

Plan

Premium Family

Country

Italy

Device

moto g4 plus, moto x4, samsung s8

Operating System

Android M, Android P, Android O

Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home page and the music streaming have no problem. To solve the problem we have to force close the app or switch off/on the data connection. It only happens with data connection (full 4g) not with wifi connection.

It's a common and serious bug here in Italy, you can check all the bad reviews in Italian Android play store. It could be related to vodafone network. We're waiting for a fix. Thanks.

Re: Search bug

gianlucadr — Mon, 25 Feb 2019 10:33:13 GMT

Are you aware of this serious problem? Are you investigating? Are you doing something?

Re: Search bug

gianlucadr — Tue, 05 Mar 2019 15:30:39 GMT

Is there anybody out there?

Re: Search bug

a_zn8-0f493rd — Wed, 06 Mar 2019 07:12:52 GMT

Please solve the 4g search issue in Italy.

In the beginning it was just a once in a while occurance, now basically there's no search function anymore, since it never works.

It's almost impossible to use the app on the go.

Please solve or I would delete my family account.

Re: Search bug

ema333 — Wed, 06 Mar 2019 15:53:33 GMT

Please Spotify, it's a problem that affect many users. reviews in italian Play Store is full of that problem, and we really want to know if it's something you know and you're going to resolve.

We pay for a premium account and we cannot use spotify with our mobile data, because of that issue...

Re: Search bug

a_zn8-0f493rd — Fri, 08 Mar 2019 08:17:21 GMT

It seems that the issue is solved now...

Can someone confirm?

Thanks!

Re: Search bug

ema333 — Fri, 08 Mar 2019 09:35:51 GMT

I'll check this weekend, and I'll let you know.

Re: Search bug

gianlucadr — Fri, 08 Mar 2019 20:39:01 GMT

i don't think so... it's getting worse, the tracks are very slow to start...

Re: Search bug

gianlucadr — Sun, 10 Mar 2019 16:20:08 GMT

I repeat. Are you aware of this serious problem? Are you investigating? Are you doing something?

Re: Search bug

Peter — Mon, 11 Mar 2019 14:21:40 GMT

Hey @gianlucadr.

Thanks for reaching out to us about this, and apologies for not getting back to you sooner.

Could you first try the following things:

a clean reinstall (making sure to remove cache)
removing offline devices?

In any case, would you mind sending us the following info:

exact Spotify version
device & OS version?

Thanks! We'll be looking out for your reply.

Re: Search bug

ema333 — Mon, 11 Mar 2019 14:26:44 GMT

Hey Peter,

I confirm that I've made:

CLEAN REINSTALL

REMOVED ALL OFFLINE DEVICES (I've just one).

About the info requested:

Spotify version: 8.4.95.785

Samsung Galaxy S8, android 8.0.0 (patch December 2018).

Please note that this issue happens only using data mobile (Vodafone IT is my operator), and never happened in WiFi.

Re: Search bug

gianlucadr — Tue, 12 Mar 2019 11:34:09 GMT

It happens with moto g4 plus, moto x4, samsung s8 (Operating System Android M, Android P, Android O). I have vodafone IT too. It happens with the latest versions, but now i'm using an old version (8.4.62.490 from July 13, 2018) and everything is fine.

Re: Search bug

gianlucadr — Tue, 12 Mar 2019 15:11:36 GMT

The search bug lasts for months now, could you please investigate and find a solution?

Re: Search bug

gianlucadr — Thu, 14 Mar 2019 11:07:43 GMT

I repeat, the search bug is a serious problem here in Italy (look at the bad reviews on the Italian android play store). Are you doing something, are you investigating? We are paying for a service

Re: Search bug

Peter — Thu, 14 Mar 2019 12:48:04 GMT

Hey @gianlucadr and @ema333

Thanks for getting back to us with that info.

@gianlucadr - can you also confirm that this only happens when using the Vodafone 4G network in Italy?

Once we have that info, we'll be able to look into it further.

Thanks! We'll be looking out for your reply.

Re: Search bug

ema333 — Thu, 14 Mar 2019 12:51:31 GMT

Hello Peter,

last weekend I've tried also to set 3G ONLY on my Samsung S8, but the problem is still present. So I suppose it depends on the Vodafone network in general (not only 4G).

I can confirm also that with the July version mentioned by @gianlucadr there's no problem at all.

Hope it can help you!

Re: Search bug

gianlucadr — Thu, 14 Mar 2019 21:03:29 GMT

@Peter I confirm that it only happens with Vodafone data network, never a problem with wifi

Re: Search bug - Status changed to: Need more info

Peter — Fri, 15 Mar 2019 13:55:35 GMT

Hey folks,

Thanks for reporting this to us.

Could you provide us with the following info:

exact Spotify version
device + OS version
country + mobile network?

Once we have all this, we can pass it on to our tech team so that they can investigate this further.

Also, remember to click +VOTE to confirm that you are experiencing this issue.

Thanks!

Re: Search bug on Vodafone IT mobile network

a_zn8-0f493rd — Wed, 20 Mar 2019 08:05:30 GMT

Hi, you fund below the info needed:

Spotify version: 8.4.97.807

Device: Pixel 3 XL

OS: Android 9 "Pie"

Country: Italy

Network: Vodafone IT 4G

Thanks

Best

Re: Search bug on Vodafone IT mobile network - Status changed to: Under investigation

Peter — Wed, 20 Mar 2019 12:45:48 GMT

Hey folks,

Thanks for reporting this to us. We've made our tech team aware of this, who are looking into it.

Could you provide us with the following info:

exact Spotify version
device + OS version
country + mobile network?

Once we have all this, we can pass it on to our tech team so that they can investigate this further.

Also, remember to click +VOTE to confirm that you are experiencing this issue.

Thanks!