topic Re: Cannot Open Playlist on WebPlayer, Error Shows Up in Your Library

Cannot Open Playlist on WebPlayer, Error Shows Up

akume_ren — Sun, 09 Feb 2020 22:42:43 GMT

Edit: the error has somehow resolved itself after i left it alone for a week. lol idk...

Hi.

On the webplayer, when i try to open a certain playlist of 200 songs, it displays the message "an error has occurred, try reloading the page." The message won't go away even after reloading the page and clearing my browser cache, etc. The error has only occurred for that one playlist so far.

Plan: Free

Country: Canada

Device: Trident PC

Operating System: Windows 10

Please help. Thanks.

Re: Cannot Open Playlist on WebPlayer, Error Shows Up

OneByBoo — Sat, 01 Feb 2020 10:55:42 GMT

Hi there @akume_ren,

thanks for reaching out !

Could you please provide the name of the specific playlist you're looking for and some screenshots showing the error ?

Also, does the issue happen with other playlists or when using a different device ?

Which internet browser are you using for the web player ?

Thanks for your cooperation 🙂

Re: Cannot Open Playlist on WebPlayer, Error Shows Up

akume_ren — Mon, 03 Feb 2020 05:13:05 GMT

Thanks for replying 🙂

The name of the playlist is welcome to 2020.

I use Google Chrome.

The error only occurs on that device.

I cannot provide a screenshot right now but I will when I can!

Re: Cannot Open Playlist on WebPlayer, Error Shows Up

Peter — Mon, 10 Feb 2020 13:51:58 GMT

Hey @akume_ren,

We noticed you edited your original response to say that this has since been resolved - glad to hear that everything's working normally now 🙂

If anything else pops up, feel free to let us know.

Take care for now!

spotify:track:0ktUOmqwFOpdPqqGMnmHqm