topic Re: My Playlist title and picture is being automatically deleted in Your Library

My Playlist title and picture is being automatically deleted

ClarissePorte — Tue, 07 Sep 2021 17:15:07 GMT

Device

iPhone XS Max

My Question or Issue

I have a to-go-to playlist which has around 1300+ likes

Both playlist title and photo are being deleted after a while and Im not sure why. I tried putting a title name and replacing the picture but it kept on resetting

I tried updating the app itself. Logged in and out couple times. But it kept on happening

Hopefully, I wouldn’t need to delete / transfer this playlist 😢

Hope you can help me on this

Re: My Playlist title and picture is being automatically deleted

Mats15 — Wed, 08 Sep 2021 11:34:44 GMT

I have the same problem!

Re: My Playlist title and picture is being automatically deleted

MafeG — Wed, 08 Sep 2021 18:58:42 GMT

Hi folks,

Thank you for posting on the Community!

To investigate this further, please share with us the URI code of the playlist presenting this issue. This will help us take a better look at it.

Also, please check your emails to know if you've received any message from Spotify in case your playlists were flagged/reported.

Keep us posted.

Re: My Playlist title and picture is being automatically deleted

ClarissePorte — Wed, 08 Sep 2021 23:11:54 GMT

https://open.spotify.com/playlist/1wrwGTHUGPgglaYQ6HWyxq?si=zyGpaKdHS4aGhh-4esO8hg&dl_branch=1

Hi! Not sure where the URI code is but I posted the link above

Thank you!! Really appreciate your reply 😁

Re: My Playlist title and picture is being automatically deleted

Alex — Thu, 09 Sep 2021 13:00:23 GMT

Hey @ClarissePorte,

Thanks for the post.

When we open the playlist we see what is on the screenshot.

If that's not the title and picture you've last uploaded, try doing so from a different device. It could help to use the Desktop version of the app on your computer.

Let us know if that works for you.

Re: My Playlist title and picture is being automatically deleted

ClarissePorte — Thu, 09 Sep 2021 13:11:25 GMT

No more glitches for 4 hours (and counting). So im assuming its fixed already 😅 Don’t know how it got fixed But thank you very much!

Re: My Playlist title and picture is being automatically deleted

Alex — Fri, 10 Sep 2021 07:49:25 GMT

Hey @ClarissePorte,

Thanks for the reply and for letting us know this works fine now.

Sometimes there are updates and changes done server side, so this might be a possible cause for the information not updating.

Don't hesitate to reach out again if you have questions 🙂

Re: My Playlist title and picture is being automatically deleted

ClarissePorte — Sat, 11 Sep 2021 09:24:42 GMT

Hi! Can you check again? Worked fine up until today. Then both picture and title did reset again 😢

Tried editing it but, kept on resetting again..

https://open.spotify.com/playlist/1wrwGTHUGPgglaYQ6HWyxq?si=NTG7g291Rc-akvGKsNBohA&dl_branch=1

Re: My Playlist title and picture is being automatically deleted

Ver — Sun, 12 Sep 2021 14:10:38 GMT

Hey @ClarissePorte,

Thanks for keeping us in the loop.

We checked the playlist and indeed it seems like the picture and the title got changed as they seem different compared to how they looked before.

Just to double-check-are there any changes when you try editing the playlist on another device?

Keep us posted.

Re: My Playlist title and picture is being automatically deleted

humbledrooster — Tue, 14 Feb 2023 21:45:55 GMT

Hello

I have the same problem. My title and my cover has disappeard. Several times I have edited my playlist. But it dissapear everything again.

Can you help me?

https://open.spotify.com/playlist/26XXGFmopJ8u4FSYJn7g0O?si=15828da5110740a4

Thank you

Re: My Playlist title and picture is being automatically deleted

Alex — Wed, 15 Feb 2023 11:00:54 GMT

Hi there @humbledrooster,

Thanks for reaching out about this in the Community!

Can you let us know if this is happening only with this particular playlist?

Sometimes if another user finds the cover image or title of your playlist offensive, they can get reported and removed by the Spotify system. You can check your email address for any such notifications.

If this is happening to multiple playlists it might be a technical issue.

Looking forward to your reply.

Re: My Playlist title and picture is being automatically deleted

humbledrooster — Wed, 15 Feb 2023 11:26:45 GMT

Yes it's just about this specific playlist.

Re: My Playlist title and picture is being automatically deleted

Alex — Thu, 16 Feb 2023 06:02:29 GMT

Hi there @humbledrooster,

Thanks for the reply.

Since it's affecting only this one specific playlist, it most likely was reported and our system removed the cover image and title. In this case it's best to move the tracks to another new playlist. Make sure the cover image you're uploading is not licensed art, and that the playlist name doesn't include any offensive words.

As I've said above, you most likely have received an email notification about this on the email address of your account. Note that it can be in the spam/ junk folder.

Hope this helps.