topic Downloading music in Your Library

Downloading music

marlenbm — Thu, 06 Apr 2023 15:56:07 GMT

Besides the fact that spotify constantly deletes my music and I have to find connection all the time to refresh it, now, even when I find connection, the music is not downloading, so when I lose internet and go offline, the music goes and I have to relog in, once this happens, the songs remain gone, as if I didnt have premium. I have been paying monthly but it's almost one month already without access to the app.

Re: Downloading music

MihailY — Sat, 08 Apr 2023 06:50:31 GMT

Hey @marlenbm,

Thanks for reaching out.

As a first step, can you please let us know the following:

Your device model, OS version, and Spotify version.
Have you tried any troubleshooting steps like reinstalling the app?
Does the issue persist on other devices using your account or on your device using a different account?

Keep us posted.