topic Re: Song not playing correctly in Your Library

Song not playing correctly

Neave — Tue, 11 Feb 2020 19:20:37 GMT

Plan

Premium

Country

Device

Galaxy S10+ and webplayer (Chrome)

My Question or Issue

There is a particular track that is playing garbled and repeating a short section. It does so every time I play the track, on both phone and web via Chrome.

Artist - Thrice

Track - Stand and Feel your Worth

Album - Vheissu

Re: Song not playing correctly

Billy-J — Wed, 12 Feb 2020 01:49:24 GMT

Hey @Neave, thanks for reaching out to the Community!

I'll be here to help.

Thanks for those song details. I listened to the song and don't hear any parts that repeat. Could you let me know the exact timeframe when the song repeats or doesn't play correctly? (ex. between 0:10 and 0.20).

Looking forward to your reply.

Re: Song not playing correctly

Neave — Tue, 18 Feb 2020 14:54:17 GMT

Sorry about the delay. At 4:49 is starts, ends about 4:54

Re: Song not playing correctly

Billy-J — Tue, 18 Feb 2020 22:18:07 GMT

Hey @Neave,

No worries,

I played that part of the song and notice the repeat too. In this case, I'd recommend reporting that specific track here. They'll take a look and do their best to help.

I hope this helps.

Re: Song not playing correctly

Neave — Wed, 19 Feb 2020 00:55:52 GMT

Excellent! Thank you so much.

Re: Song not playing correctly

Petya — Thu, 20 Feb 2020 08:39:46 GMT

Hey there @Neave,

Thanks for getting back to us.

If you feel this helped you, feel free to mark @Billy-J's last response to you as a Solution. This will enable other users to report song discrepancies faster and easier 🙂

Enjoy your day!