Why is my playlist missing??

DanielToPaker — Wed, 26 Apr 2023 11:59:06 GMT

I created playlist like year ago, everything was fine, i had around 500 fav sounds and for some reason it just disappered. Can i recover /backup this playlist somehow without spending hours on creating this again?

Re: Why is my playlist missing??

Lyubka — Thu, 27 Apr 2023 07:50:58 GMT

Hey @DanielToPaker,

Thank you for reaching out here in the Community.

We'd recommend that you test if you can see the playlist while logged in on another device. If you don't have another device available - try using the Web Player instead to see if there's a difference.

It's also a good idea to take a look at this article for more information on what else to check if songs/playlists are missing from Your library.

Lastly, if you think someone’s gained access to your account and deleted the playlists - head here and see what steps you'd need to take.

If none of the above is the case - feel free to reach out to the folks over at Customer Support as they might be able to help out with this. We can't make any related actions here in the Community, but they have the necessary tools to take a closer look at your account and maybe recover the playlist, if it's still stored in the database.

Hope you get this sorted out. The Community is always here if there's anything else you need assistance with.

Re: Customer support phone number

Ogtom — Wed, 19 Feb 2025 00:26:59 GMT

I now don't have access to my playlist

topic Why is my playlist missing?? in Your Library

Why is my playlist missing??

Re: Why is my playlist missing??

Re: Customer support phone number