topic Re: Can’t find podcast BOYS CLUB in Your Library

Can’t find podcast BOYS CLUB

Frwg — Sat, 06 May 2023 07:28:54 GMT

Plan

Premium

Country

Germany, residing in Spain

Device

iPhone 13

Operating System

Latest iOS

My Question or Issue

I cannot find/see any episode of the podcast BOYS CLUB (Spotify exclusive).
my wife who is on the same family plan, can see and listen to it without any issue.
please advise

Re: Can’t find podcast BOYS CLUB

Vasil — Sat, 06 May 2023 07:33:38 GMT

Hey @Frwg,

Thanks for reaching out!

Can you open this link:
https://open.spotify.com/show/42A230DwCz7M1Wicnmjx7R?si=8543f20d7e0a4578 ?

If you can't - please check if you don't have any VPN services turned on. They may interfere with the content you see.
I would also clean the cached data for good measure and restart the app after that.

Keep us posted on how things go! 🙂

Re: Can’t find podcast BOYS CLUB

Frwg — Tue, 09 May 2023 05:16:06 GMT

Hi Vasil, thanks for your reply. I tried all of the above, nothing worked for me. If I open a direct link to the podcast I get an error.
restarting the app, clearing the cache didn’t help - I also re-installed.
Also I cannot see it on my computer

Re: Can’t find podcast BOYS CLUB

OscarDC — Tue, 09 May 2023 18:00:19 GMT

Hey @Frwg,

Thank you for keeping in contact and for the info shared.

Since these cases could be related to network restrictions, would you mind checking with a different Wi-Fi connection? If you don't have another one available, you can use a mobile data hotspot to test it.

Also, it would be great if you could check on the computer if you have the same issue on the Desktop app and the Web Player. This will give us a better look at the issue.

Lastly, include in your next response a screenshot of the error message you're receiving on any of your devices to continue investigating this case.

We'll be on the lookout.

Re: Can’t find podcast BOYS CLUB

Frwg — Sat, 13 May 2023 06:09:30 GMT

I tried other devices, the web player and the desktop app as well. Cannot find it in any client

Re: Can’t find podcast BOYS CLUB

AlejaR — Sat, 13 May 2023 19:04:06 GMT

Hey @Frwg,

Thanks for your replies and for all the info shared.

We've gone ahead and passed this info to the right team. You should be able to find the podcast again soon, so we'd recommend keeping your app up-to-date.

We really appreciate the time you took to let us know about this behavior. Rest assured, our team is working on this.

We'll be here if anything else comes up.