topic Re: Playlist folders/playlists not showing up Your Library section on web player in Your Library

Playlist folders/playlists not showing up Your Library section on web player

barchambo1971 — Tue, 09 May 2023 18:57:54 GMT

Plan

Premium

Country

USA

Device

Web player on both Chrome and Edge

My Question or Issue

When I use the web player and filter on my playlists, nothing shows up except a message saying "Something went wrong" and a Reload button. Nothing happens when I click on it. Same thing happens when i try to go to the settings.

Re: Playlist folders/playlists not showing up Your Library section on web player

kaworu_bloodpaw — Tue, 09 May 2023 19:13:47 GMT

Hi @barchambo1971

To fix this problem, I would recommend clearing your browser's cache and cookies. I will provide instructions for Chrome, but most browsers follow a very similar process.

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data,

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

Also, try clearing your hosts file by following these steps.

Let me know how it goes!

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Thanks! 😇

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Re: Playlist folders/playlists not showing up Your Library section on web player

barchambo1971 — Tue, 09 May 2023 22:46:46 GMT

Still not working.

Re: Playlist folders/playlists not showing up Your Library section on web player

ParentalControl — Wed, 10 May 2023 19:18:08 GMT

There seems to be some issues as a result of the new Web Player interface. I had fresh cleared browser and had the same issue using incognito mode. I think the new library panel on the left that now mimics the Android and iOS app is the strange culprit. It would see that you have to refresh the page many many times.