topic Re: Local file artwork wont load in Your Library

Local file artwork wont load

Mikebuj — Thu, 11 May 2023 00:22:16 GMT

Plan

Premium

Device

iPhone 13

Operating System

iOS 16.4.1

My Question or Issue

Album art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ local files to my phone all with album artwork, and had no issues. A few days ago I added some more music and no matter what I do, the album artwork will not load onto my phone. It shows it the artwork fine on my computer, but wont transfer to my phone.

Re: Local file artwork wont load

Kiril — Thu, 11 May 2023 13:59:52 GMT

Hey @Mikebuj,

Thanks for reaching out to us.

Since you mentioned that issue persists on your iPhone only, we suppose you need to troubleshoot with your mobile device. Please be sure that cache is cleared up and your perform the clean reinstallation afterwards. These actions will help to resolve many issues on your device. Please note that all offline music should be downloaded again.

We wish to know how it goes, so talk soon.

Re: Local file artwork wont load

leoooooo — Sun, 27 Aug 2023 12:55:58 GMT

I have the same problem, have you found a solution?