topic Re: Order of Playlists do not match on all devices in Your Library

Order of Playlists do not match on all devices

bwawa — Wed, 22 Jan 2020 17:29:00 GMT

Plan

Premium

Country

USA

Device

iPhone X

Operating System

iOS 13, Mac OS, Windows 10

My Question or Issue

When I rearrange the order of playlists on my computer it shows a completely different order on my phone. Not the order of songs, but the actual order of playlists in my library. I've put playlists into folders and then they end up in different folders on my phone or not even in a folder at all.

Is there any way to change the order of playlists on the phone?

Re: Order of Playlists do not match on all devices

Emilia_8 — Wed, 22 Jan 2020 21:34:05 GMT

Hi @bwawa,

Thank you for reaching out here in the Community!

To make the order on your mobile reflect the one form your desktop:

go to your Library,
go to the list you’d like to filter (t.ex. Playlists),
pull the screen down,
choose Filter,
choose Custom order.

Now the order should be the same as on your

desktop.

For more details on Sort and Filter feature check this support article.

I hope you'll find this helpful!

Re: Order of Playlists do not match on all devices

bwawa — Thu, 23 Jan 2020 15:27:00 GMT

Choosing Custom order does not match my desktop.

Re: Order of Playlists do not match on all devices

bwawa — Thu, 23 Jan 2020 15:48:14 GMT

For example,

Here is what the order of playlists look like on my desktop:

Here is the order of the playlists on mobile:

As you can see, they do not match and I can confirm that the filter mode is custom. There are even some playlists that are inside the "My Playlists" folder that should not be there and vice versa.

Re: Order of Playlists do not match on all devices

Emilia_8 — Thu, 23 Jan 2020 15:53:27 GMT

Hi @bwawa,

Thanks for the screenshots!

In this case, I'd recommend performing clean reinstall of your Spotify app. It's different than regular reinstallation.
Just find your device in this article and follow the steps provided there.

After that, make sure to log in to the right account and choose the custom order in your library to mirror the one from your desktop app.

Keep in mind that you'll have to redownload your music for offline listening.

I hope it helps!

Re: Order of Playlists do not match on all devices

bwawa — Thu, 23 Jan 2020 16:21:35 GMT

That worked! Thanks for the help!

Re: Order of Playlists do not match on all devices

Emilia_8 — Thu, 23 Jan 2020 16:23:42 GMT

Hi @bwawa,

You're welcome!

I'm glad I was able to help.

Thanks for accepting my answer as solution 🙂

Have a nice day!

Re: Order of Playlists do not match on all devices

againstme — Mon, 26 Jun 2023 17:02:37 GMT

I’m having this same problem however my issue is with Samsung TV app. My playlist library does not match to my phone and laptop. There is no option for custom order in the Samsung app. However I have never had an issue until recently. As of the last couple weeks it’s such a wacky order! Like 7 yr old playlist are sittin up top that I have not touched in ages. I’ve had this tv about a year and it’s always synced to same order as phone

Re: Order of Playlists do not match on all devices

MihailY — Tue, 27 Jun 2023 06:27:56 GMT

Hey @againstme,

Thanks for reaching out.

We've tested this on our end and can confirm that the Samsung TV app reflects the custom order you've set up on desktop. Can you please double-check how things look on your laptop with the Custom Order sorting setting selected? If there's any difference, try logging out and back in a couple of times on both devices and/or reinstalling the app.

Keep us posted.

Re: Order of Playlists do not match on all devices

againstme — Tue, 27 Jun 2023 16:56:04 GMT

Hello

yes as mentioned over about the last two weeks I’ve seen the change. I log every day with all 3 devices. The tv does not match. I don’t see an option to change order on tv but I’ve never needed to change as it has always been synced. It’s always the first device I use of the day.
The tv app does not seem to have very many features which is why I move between phone / laptop during use

Re: Order of Playlists do not match on all devices

MihailY — Wed, 28 Jun 2023 05:42:14 GMT

Hey @againstme,

Thanks for getting back to us.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Cheers,

Re: Order of Playlists do not match on all devices

againstme — Sat, 05 Aug 2023 16:56:44 GMT

Any word on this? There had been an update to the Samsung app but still no change

Re: Order of Playlists do not match on all devices

JJmezzy — Wed, 14 Aug 2024 01:09:54 GMT

I found a simple way to fix without having to Reinstall and lose all downloaded song.

I just asked Perplexity AI and this is what I got:
(See attachment below)

Surprisingly number #4 worked. Super easy, just go offline and then back online a few times.