topic Re: Cannot fix device limit reached error. in Your Library

Cannot fix device limit reached error.

Grand_Titan — Sat, 08 Jul 2023 15:10:33 GMT

Im getting the error "Device limit reached" when i try to download songs. I have spottify premium and i would happily remove the downloads from my old devices, but i do not have access to them. I swapped a lot of hardware recently and i didnt know i had to manually delete my downloaded songs.

Re: Cannot fix device limit reached error.

Joan — Mon, 10 Jul 2023 07:55:17 GMT

Hi @Grand_Titan,

Thanks for reaching out. Check out this article and follow the steps under "Remove all downloads from your mobile device". This should reset the offline data not only on this device, but all other devices too and let you download again. If the issue persists however, reach out to our support team and ask them to reset the offline cache from their end.

Hope this helps.

Re: Cannot fix device limit reached error.

Grand_Titan — Mon, 10 Jul 2023 14:12:05 GMT

The thing is i dont have access to the devices where i had that downloaded.. and "Remove all downloads from your mobile device" deletes the files from my current devices. not the ones that literally dont exist anymore

Re: Cannot fix device limit reached error.

Dian — Tue, 11 Jul 2023 06:10:39 GMT

Hey @Grand_Titan,

Thanks for the reply.

The content from the devices you don't have access to will be automatically removed after 30 days of the device's Spotify app not being logged in on your account and not being connected to the internet. So make sure to logout everywhere from the account page and wait it out.

Hope this clears things a bit,

Cheers!

Re: Cannot fix device limit reached error.

Grand_Titan — Fri, 28 Jul 2023 21:21:58 GMT

I just contacted spotify support directly it was a pain to get there but it worked.

Re: Cannot fix device limit reached error.

Eni — Fri, 28 Jul 2023 21:36:21 GMT

Hey @Grand_Titan,

Thanks for getting back to us and letting us know.

We're glad to know that it was sorted out. If you need a hand with anything else, the Community is here for you.

Have a nice day 🙂

Why can’t i download music when only 3 devices are in the account?

Tue, 30 Jan 2024 01:31:47 GMT

There is a limit of 5 devices to download albums, however, In my account only 3 devices are in and it tells me i have reached my “device limit”