topic Liked songs disappearing from library -reinstalled app and no change in Your Library

Liked songs disappearing from library -reinstalled app and no change

deptoflindsey — Wed, 19 Jul 2023 21:00:48 GMT

Liked songs disappearing from library -reinstalled Android app on Samsung phone (S21?) and no change.
Noticed several weeks ago songs kept disappearing from my library and they are still available in Spotify so there are no rights issues.

If this post sucks, blame the Help Wizard please, for not asking better questions.

Re: Liked songs disappearing from library -reinstalled app and no change

Joan — Thu, 20 Jul 2023 11:03:39 GMT

Hi there,

Thanks for reaching out. Can you tell us a bit more about the behaviour? Do songs you add to your Liked Songs not get saved and get subsequently removed when you close and reopen the app? Or is it that random songs get "unliked"? Does this happen on all devices or only on your Samsung? Tell us more and send us some screenshots, we'd be happy to investigate.

Keep us posted.

Re: Liked songs disappearing from library -reinstalled app and no change

deptoflindsey — Sun, 23 Jul 2023 16:27:13 GMT

Hi Joan. I'm not on my desktop very often so the response was delayed.

Liked songs appear to be saved but when I go to listen to them at a later time (not same day), the song is no longer in my library. It appears that random songs get "unliked" except that my entire Kurt Vile and Depeche Mode likes disappeared so it is difficult to tell randomness (when I have one or two songs by an artist) vs. entire wipe outs of a few artists that I have a lot of likes of. This behavior appears consistent across my Samsung device and Microsoft Surface. If you can tell me which screenshots would be helpful, please let me know.

Re: Liked songs disappearing from library -reinstalled app and no change

Dian — Mon, 24 Jul 2023 04:53:16 GMT

Hey @deptoflindsey,

Thanks for the reply.

Do you think it's possible that someone else is logged in on your account? Could you try securing it as described here?

Let us know how that went.

Cheers!

Re: Liked songs disappearing from library -reinstalled app and no change

deptoflindsey — Sat, 29 Jul 2023 20:08:11 GMT

Hi - that's possible but not likely. I've never shared my password, it is complex, and I've never received a "sign in from a new device" email that wasn't caused by my activity. I completed the steps in the linked guidance. I continue to find songs that have been unliked.

Re: Liked songs disappearing from library -reinstalled app and no change

Eni — Sat, 29 Jul 2023 20:40:56 GMT

Hey there @deptoflindsey,

Thanks for your reply.

If the issue persists after following the steps @Dian sent previously, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at what might be happening and further assist you with this.

Hope this helps. If you need a hand with anything else, the Community is here for you.