Downloads getting removed from library.

AZ31 — Sat, 21 Mar 2020 07:45:32 GMT

Plan

Premium

Country

Sweden

Device

iPhone 11

Operating System

(iOs 13.3.1)

My Question or Issue

My downloads are automatically getting removed. Happened with two different albums now, although the symbol for the download button is green the songs are not downloaded. This is starting to annoy me as it’s starting to happen more frequently. I am a hundred percent sure that I've downloaded the albums. Furthermore, my already downloaded albums won't load up when I'm offline.

Re: Downloads getting removed from library.

Ivan — Mon, 23 Mar 2020 13:03:27 GMT

Hey there @AZ31,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Just to confirm, have you tried a clean reinstall of the Spotify app on your iPhone? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted.

topic Downloads getting removed from library. in Your Library

Downloads getting removed from library.

Re: Downloads getting removed from library.