topic Re: can't open your library in Your Library

can't open your library

jonassejersen — Wed, 09 Oct 2019 17:39:00 GMT

Premium

Country

Denmark

Device

LG SMART TV

can't open "your library" it's just saying "someting went wrong. But it is only my profile. When my friend logs on, it works

Re: can't open your library

Luan — Wed, 09 Oct 2019 18:50:51 GMT

Hey, @jonassejersen
Welcome to Spotify Community and thanks for reaching out here!

Make sure your Spotify and your devices’ software are up-to-date. If you don't know, check with your devices’ manufacturers for how to update the version software. Also, could you try a clean reinstallation of the app on your device?

After that, check the problem persists and keep me posted about your case.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: can't open your library

jonassejersen — Wed, 09 Oct 2019 22:28:19 GMT

all my systems are up to date. I always run the latest version

Re: can't open your library

Luan — Wed, 09 Oct 2019 22:55:12 GMT

But, have you tried a clean reinstallation of the app on your device? Just to check if we can solve the issue through this way...

Re: can't open your library

jonassejersen — Fri, 11 Oct 2019 03:35:16 GMT

yes i have. but no difference

Re: can't open your library

Luan — Fri, 11 Oct 2019 04:01:09 GMT

Hey again, @jonassejersen

I know that can sound extremely, but could you consider to reset your TV to factory settings? AI've found some threads like yours that were solved through this step.

Let me know if worked...

Best Regards,

hezorg

Re: can't open your library

jonassejersen — Fri, 11 Oct 2019 14:08:46 GMT

just tried that to, but no difference

Re: can't open your library

Luan — Sun, 13 Oct 2019 00:56:04 GMT

Hey again! Is there the possibility that you try to log in on your TV app using another account? Just to check if the problem is with your account or the app...

Try it and let me know how it works.

Best Regards,

hezorg

Re: can't open your library

jonassejersen — Sun, 13 Oct 2019 08:49:42 GMT

i have tried, and it works with others account.

Re: can't open your library

Luan — Sun, 13 Oct 2019 20:20:10 GMT

So, I suggest that you contact the Customer Support to get help on it.

If you get an automated reply email telling you to check the help section or the community, you need to reply to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg