topic Re: playlist track numbers have vanished ! in Your Library

playlist track numbers have vanished !

drofyb — Tue, 14 Nov 2023 11:19:45 GMT

Plan Family Plan

Free/Premium Premium

Country UK

Device laptop

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Windows 10

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

on my laptop, one of my playlists, and only one, no longer shows track numbers, and has infilled that column (the first) with a "minim". the column header still shows a hash sign. the playlist is quite old and often changed, and has 90+ tracks, so the numbers were really important. other playlists still show numbers.

Re: playlist track numbers have vanished !

Joan — Wed, 15 Nov 2023 13:32:14 GMT

Hi there @drofyb,

Thanks for reaching out. Does this playlist lack the track numbers across all devices? Is this only for you or is it like this for other people that view it too? If you create a new identical playlist and copy the songs over, does it work then?

Let us know so we can look into this.

Re: playlist track numbers have vanished !

drofyb — Thu, 16 Nov 2023 18:42:52 GMT

Hi Joan (Moderator),

I have tried creating a new playlist, and copying over the tracks on the
offending playlist. I copied over 46 tracks, no particular reason, and it
listed the track numbers (that's why I know it was 46). But when I copy over
the rest (it has 93 tracks in total which it tells me at the top of the
playlist), the numbers have disappeared again ! Have you introduced a
maximum number of tracks perhaps ?

Re: playlist track numbers have vanished !

Yordan — Sat, 18 Nov 2023 14:11:15 GMT

Hey @drofyb,

You can have over 10,000 tracks in a single playlist, so that's not it. I'd recommend performing a clean reinstall of the app - this will clear any data that might have been corrupted. Your library won't be affected, so no worries there.

In case the issue persists, check if the same error occurs on the Web Player as well. If possible, try logging in to your account on another desktop device to see if there's a difference. A screenshot which captures how the error looks would also be greatly appreciated.

Keep us posted on this. Cheers!

Re: playlist track numbers have vanished !

drofyb — Wed, 22 Nov 2023 15:17:14 GMT

Hi Yordan,

sorry for delay, been unwell.

I solved my problem, just now ! this playlist has tracks deleted and added all the time, so I wondered whether any of the newer additions had caused track numbers to disappear for whatever reason. So I deleted the ten newest tracks and hey presto the numbers returned ! So, I have a corrupt track(s) which I can hunt down at my leisure.

Thanks moderators, I should have tried this from the start, but didn't think it would be that simple, usually isn't !

John

Re: playlist track numbers have vanished !

OscarDC — Thu, 23 Nov 2023 15:52:30 GMT

Hey @drofyb,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. I did some testing on my end as well, and I realize that the number of songs may disappear from the playlist if you add a podcast episode to it. If this happens again, make sure to remove any podcast episode within the playlist 🙂

We appreciate the time you took following the process and sharing what works for you.

If anything else comes up, don't hesitate to ask.