topic Re: Playlist recovery does not work in Your Library

Playlist recovery does not work

ffaupel — Mon, 14 Oct 2019 15:33:17 GMT

Dear all,

I was forced by Spotify to change my country from Germany to Switzerland because I live in Switzerland but still use a German credit card. After switching, all of my playlist are gone. I checked this forum and saw that there is a function to recover playlists. So I tried that but all its says is somethin like:

"There is an error occuring during recovery of your playlist. Please try it another time".

Not sure when "another time" shall be, but I am waiting all day long. Thanks for your help, I cannot stand the idea of losing my awseome playlists which I have built up for over 4-5 years.

Thanks & cheers

Felix

Plan

Premium

Country

Switzerland

Device

(iPhone XR, Macbook 2018)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Playlist recovery does not work

OneByBoo — Mon, 14 Oct 2019 16:27:46 GMT

Hi there @ffaupel,

thanks for posting !

Have you tried using a different device / incognito webpage / different internet connection for the process ?

Thanks 🙂

Re: Playlist recovery does not work

ffaupel — Tue, 15 Oct 2019 05:37:33 GMT

Hi @OneBoyBoo, thanks for answering. Yes, I have tried it with three different devices and operating systems. Still the same..

Re: Playlist recovery does not work

OneByBoo — Wed, 16 Oct 2019 09:44:48 GMT

Hi @ffaupel,

thanks for the update !

It's possible you're logged into the wrong account.

Please use this help page to locate all accounts listed with your details and make sure you've used the right credentials when logging in.

I would recommend logging out on all devices, then back in.

Let me know how it goes 🙂