Commercial

HD84SPMUSIC — Tue, 21 Apr 2020 12:55:28 GMT

Plan

Free

Country

The Netherlands

Device

Samsung Galaxy A5

Operating System

Android 8.0

My Question or Issue

Commercials come every 2/3 songs, but also i can't close the commercial /tab. Wich means i have to close the Spotify app completely in order to listen to a few songs again. This does not seem normal and is very anoying. I have already updated the app and it does not help or change anything. Please fix this. Also only the commercial about the new Nightwish album apears al the time, no other commercial.

Re: Commercial

OneByBoo — Wed, 22 Apr 2020 12:29:01 GMT

Hi there @HD84SPMUSIC,

thanks for reaching out about this !

Before we continue with any further steps, please try the following :

- Log out

- Restart your phone

- Log back in and to try streaming music on a different connection

If that doesn't help, it would be great if you could send me a video or screenshots of what you're experiencing.

Thanks for your cooperation.

Keep me posted 🙂

topic Commercial in Your Library

Commercial

Re: Commercial