topic Re: Thomas Bergersen - Humanity Chapter V songs do not play anymore in Your Library

Thomas Bergersen - Humanity Chapter V songs do not play anymore

Ildrial — Thu, 04 Jan 2024 13:59:45 GMT

Plan

Premium

Country

Switzerland

Device

Web & Phone

Operating System

Android

My Question or Issue

My absolute favorite album on Spotify these days is Thomas Bergersen - Humanity V (https://open.spotify.com/album/0O1VRGvqznGS0lxv3N3sDY). However, I am not able to play any songs from it anymore.
I also checked on my wife's devices and her account - they still cannot play.

I had it before that some favorite songs were removed completly, which can happen. In my case, they are still available, not greyed out. They are just being skipped when in queue.

What's the problem here?
Thanks for the help.

Re: Thomas Bergersen - Humanity Chapter V songs do not play anymore

Joan — Sun, 07 Jan 2024 08:44:27 GMT

Hi @Ildrial,

Thanks for reaching out. To confirm if this is possibly a technical issue or an availability issue, please send us a screen recording of the exact behaviour when you try and play this. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Keep us posted.

Re: Thomas Bergersen - Humanity Chapter V songs do not play anymore

Ildrial — Thu, 11 Jan 2024 08:42:32 GMT

Hi Joan
Thanks for your reply.
I recorded a short video based on the Discography of Thomas Bergersen.

First, you see that I can select a song from 'Live - An Epic Music Experience' and it works.
Then, I scroll up the discography trying to select another song, including some in Humanity Chapter V. Nothing happens...

It looks like, any song bevor the 'Live - An Epic Music Experience' album cannot be played... even the earliest one.

Can you make a statement about whether the songs should be available actually?

Re: Thomas Bergersen - Humanity Chapter V songs do not play anymore

MihailY — Fri, 12 Jan 2024 15:11:36 GMT

Hey @Ildrial,

Thanks for the video.

We've checked and the album Humanity -Chapter V should be available in your region. We've also tested it on our end and it plays without issues.

In case you and your wife are using the same internet provider, can you please try with a different one?

Let us know how it goes.