Library

msjeong — Fri, 28 Jun 2024 07:45:12 GMT

Plan

Premium

Country

Korea, South

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) All

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

All

My Question or Issue

I have 2 accounts. One is this and using premium, and another account's premium has currently expired.

I want to bring my library and playlists in previous account. However I can't access previous account's those. (I can log-in. But once I log-in yhe previous account, it just suggests me prolong premium.)

Is there any way to bring my library or playlists to current account from previous one?

Re: Library

Joan — Sun, 30 Jun 2024 07:36:43 GMT

Hi @msjeong,

Thanks for reaching out. While we cannot guarantee that it will be possible, our support team do have the ability to transfer content between accounts. It would be best for you to reach out to them and see what they can do for you. Make sure to have all of your payment and account information on hand, as our team will need it to find the accounts and verify you as the account owner.

Hope this helps.

topic Re: Library in Your Library

Library

Re: Library