topic Maximum offline devices reached?? in Your Library

Problem with downloading

MichalVocl — Tue, 23 Jan 2024 08:12:22 GMT

Hello I have a problem. I can't download songs to my device and it says: The limit of the number of devices has been reached. I drowned my old phone so I don't know how to log out on it or anything....
Thank you for your advice.

save limit

swaggyicy — Fri, 16 Feb 2024 05:35:22 GMT

i cant download my playlist, it says "remove all downloads from another device"
please remove my downloads

won't accept new smart phone despite correct login. Keeps referring to "too many devices active"

abbidabbi70 — Sat, 17 Feb 2024 22:22:57 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

had to change to a new smart phone. Spotify login ok, but when I try to download my old lists, I keep getting the message "too many devices active" although I completely deleted the previous device. I tried to reload, delete, login again, ... nothing works! PLS HELP

I reached the limit of offline devices. How do i delete them?

Mon, 25 Mar 2024 15:13:56 GMT

I bought a new phone and now i am unable to download my playlists on my new phone. A pop up says that i have to delete some of my offline devices in the settings but i can‘t find where i can delete my old device.

Re: I reached the limit of offline devices. How do i delete them?

Ivelina — Tue, 26 Mar 2024 15:21:24 GMT

Hi there,

Thanks for posting in the Community!

In this case, log into one of the old devices where you're no longer using Spotify, tap on your profile picture > Settings and privacy > go to Storage > select Remove all downloads.

You can also remove the downloads manually and for more info you can check out this article.

Hope this helps and we're here if you need us 🙂

No puedo descargar mi play list

Tue, 09 Apr 2024 17:20:46 GMT

Me sale un mensaje ya completo el límite de de escuchar offline

Re: No puedo descargar mi play list

anibal22 — Tue, 09 Apr 2024 19:22:35 GMT

a mi me sucede lo mismo y no tengo spotify en ningun otro dispositivo

Re: No puedo descargar mi play list

AlejaR — Wed, 10 Apr 2024 22:57:37 GMT

Hey folks,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

That being said, keep in mind, you can download as many as 10,000 songs on each of up to 5 different devices. You can read how this works here.

You can remove your downloads by starting Spotify on the device which no longer needs the downloaded content and using the Remove all downloads button by going to Settings> Storage. If perhaps you use a computer device, you can remove downloads there manually, by locating the downloaded content.

@anibal22, remember a device can stay offline for a maximum of 30 days, then all offline content will be disabled and the license will be revoked. Once a license has been revoked, you can download offline music on a new device.

Nonetheless, you can also reach out to our Customer Support team, so they can help you by adding some insights and further advice about your account. You can find how to contact them here.

We hope you found this helpful. We're always here to help.

No puedo descargar musica

Thu, 11 Apr 2024 05:40:39 GMT

Cuando quiero descargar una canción me dice que alcance el límite de dispositivos y solo lo uso en mi celular, no en otro dispositivo

Has alcanzado el límite de descargas

Sat, 13 Apr 2024 01:30:44 GMT

No puedo descargar musica

Out of offline devices

Thu, 27 Jun 2024 08:24:32 GMT

I have got a new phone and cannot download any songs as I have run out of offline devices. I have wiped my old phone and no longer have it.

How can I download songs on my new device and remove my old one?

how to remove downloads on a device i don't have access to ?

Tue, 02 Jul 2024 18:47:27 GMT

I can't download playlists on my new phone because i have reach the limit of 5 devices. I want to remove the phone that i lost because I can't use it anymore.

Re: how to remove downloads on a device i don't have access to ?

Amay — Wed, 03 Jul 2024 08:50:59 GMT

Hey there, welcome to the Spotify Community!

You can log out from all the devices where you are logged in from your account page. Please head over to Spotify.com and log into your account. Then you can proceed to your account overview.

Scroll down, and you can find the sign-out everywhere option under Security and privacy. Once done, you can check if you are able to download content to your main device or not.

Let me know how it goes.

Maximum offline devices reached??

doug526 — Wed, 03 Jul 2024 14:12:53 GMT

Plan

Family $19.99/mo plan

Country

USA

Device

iphone 12

Operating System

ios 17

My Question or Issue

I wanted to download playlists of songs to my Iphone for offline listening before a flight but received a message that the number of maximum devices has been reached, and was not allowed to proceed. About a month ago my phone got destroyed and Apple had to replace it. This was highly frustrating as I was about to go on a 4 hour plane ride with no music to listen to. I searched around on the various settings and account parts of the app but could not find anywhere to manage or view the offline devices. Where do I go to do this?

Re: save limit

364qidk3bxfr3q7cy9tv — Thu, 25 Jul 2024 13:02:35 GMT

No still having that problem

Re: won't accept new smart phone despite correct login. Keeps referring to "too many devices ac

Vvaibhav — Fri, 30 Aug 2024 19:47:54 GMT

This is not helping even after logging out of every where I can't download any songs I have single premium country india it shows you are out of offline devices for no reason I don't have it logged in any device other than this

I can't download my library on my new device and I don't have access to old

Wed, 18 Sep 2024 06:07:39 GMT

Like the title said, I factory reseted my phone. Now I cannot download my library because I have reached the max devices with offline downloads, but I don't have the option to disable that on my now wiped phone, it's gone. I've tried signing off my account everywhere via accounts and it hadn't worked.

Re: problems with family account

user-removed — Fri, 25 Oct 2024 19:14:24 GMT

Hola,disculpen estoy teniendo un problema con la aplicación ya que es una cuenta familiar,pero en mi cuenta no me deja descargar las músicas de mi playlist,me dice que ya no tengo espacio y todo eso o que desactive el modo oficina y ya hice todos esos pasos y sigue el problema,ya desinstale la aplicación,cerré sección de la cuenta y persiste borre cache de la aplicación y no se soluciona ya hice un sin fin de cosas hasta eso reinicie mi cel ya sea reinicio normal y de fabrica y hasta cambie contraseña y cerré sección en los otros dispositivos que tenían mi cuenta

No puedo descargar mi música

Thu, 31 Oct 2024 02:11:15 GMT

Reinstale la App pero no puedo descargar me informa que alcance el máximo en mi dispositivo

Re: Problem with downloading

Anny08 — Fri, 06 Dec 2024 03:54:01 GMT

Hola, igual me pasa el mismo problema ya que antes tenia una cuenta familiar compartida pero esta expiró entonces co.pre una individual pero no cerré sesión con la cuenta entonces al comprar un nuevo plan que es indivual no me deja descargar música ya que me aparece un anuncio que dice que " se alcanzó el limite de cantidad de dispositivos", y ya intente ir a co figuracuon despues almacenamiento y despues borre todas la descargas, pero aun asi no me deja y me sigue apareciendo el aununcuo. Por favor que alguien me ayude