topic Re: This content is not available for all my playlists in Your Library

This content is not available for all my playlists

Isolde__ — Thu, 11 Jul 2024 21:46:53 GMT

Plan

Premium Duo

Country

South Africa

Operating System

Windows 10

My Question or Issue

So when i try to listen to music on any playlist, all the songs are greyed out and when i double click on a song in the playlist, it says "This content is not available", it only works i search for a song or artist separately. ive restarted over and over, redownloaded, logged in and out but still nothing.

Re: This content is not available for all my playlists

Maria — Sat, 13 Jul 2024 13:54:47 GMT

Hey there @Isolde__,

Thanks for reaching out on the Community!

Could you try clearing saved cache from the app to see if you notice any difference? It's worth clearing host files from the device as well.

Shouldn't that do the trick, could you let us know if this happens on all devices that you use Spotify on, or just with a specific one?

If possible, it would be great if you can give another internet connection a shot as well, to check if you experience the same thing there.

Let us know how it goes!

Re: This content is not available for all my playlists

Isolde__ — Sun, 14 Jul 2024 01:50:15 GMT

Hi @Maria,
I tried clearing host files but I don't find the stuff needed to be deleted, and i have cleared saved cache multiple times.

And for the devices, my spotify works on my phone (Iphone 10) but it doesnt work on my PC, it works on the browser but not on the app.
And for internet connection still reacts the same

Re: This content is not available for all my playlists

Eni — Mon, 15 Jul 2024 02:29:26 GMT

Hey there @Isolde__,

Thanks for getting back to us.

As a next step, we suggest that you check your firewall and make sure Spotify is set as an exception. Additionally, disable any antivirus or ad-blocking software, and turn off any VPNs if in use.

If those steps don't do the trick either, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

Lastly, we'd recommend checking if the OS of your PC is up to date.

Keep us posted on how it goes.

Re: This content is not available for all my playlists

Isolde__ — Tue, 16 Jul 2024 23:41:19 GMT

Hey Eni,

I have firewall exceptions set for spotify and ive done countless reinstalls of spotify.

as for windows update, my pc has it paused till the 21st so ill update when i can to see if thats the issue and update you, any other solutions to test till then??

Re: This content is not available for all my playlists

Elena — Thu, 18 Jul 2024 07:39:53 GMT

Hey @Isolde__,

Thanks for your reply.

Can you confirm if you're using VPN? If yes, then try switching it off to see if the songs become available. You can also check if the playback of explicit-rated content is enabled in the settings just in case.

Let us know how it goes.

Re: This content is not available for all my playlists

Isolde__ — Fri, 19 Jul 2024 00:30:48 GMT

Hey Elena,

Yes i can confirm i am using no VPN and as for the explicit setting, i turned it off, nothing had changed, and same for turning it back on.

Re: This content is not available for all my playlists

Maria — Sat, 20 Jul 2024 06:59:21 GMT

Thanks for keeping us in the loop @Isolde__!

Just to check, are you able to use the desktop app with Connect? And if so, does the playlists still appear in the same way? For example, you can start playback on your phone and then control playback from your computer using connect.

While you wait for an update for your computer's OS, you can also check if switching on Enable hardware acceleration makes any difference. To find it, go to Settings in the desktop app > scroll down to Compatibility.

Keep us posted!

Re: This content is not available for all my playlists

Isolde__ — Sun, 21 Jul 2024 11:19:51 GMT

Hi Maria,

i tried to connect to my computer through my Phone and it doesnt appear as a option, but for some reason does on a web browser (Opera GX for this example)

and for hardware acceleration, i had it enabled and nothing changed so i turned it off and nothing else seems to have changed 😕

Re: This content is not available for all my playlists

Yordan — Mon, 22 Jul 2024 11:57:03 GMT

Thanks for the info @Isolde__.

I'd recommend reinstalling Spotify from a different source to see if that does the trick: if you downloaded the app from our website, try the version from the Microsoft Store instead, and vice versa.

In case the songs in your playlists are still greyed out, it's worth giving the steps under Method 3 in this article a go, as they may help here.

Keep us posted!

Re: This content is not available for all my playlists

Pitusko — Mon, 20 Apr 2026 15:03:44 GMT

I'm having same problem. I lisend songs yesterday and today they don't work, my college was listening today one song and now it's unavailable. Nothing changed, no vpn, nothing. I reinstalled app, cleaned cache, login again. Same as Isolde__ I can't find PC in the list. Even if it pops up it won't allow me to play it. .

Re: This content is not available for all my playlists

Joan — Tue, 21 Apr 2026 09:55:46 GMT

Hi @Pitusko,

Thanks for reaching out.

What devices does this happen on for you? Is it the same across all or only on specific ones? And is the issue only on specific songs/albums/artists?

If possible, send us some screenshots too so we can take a closer look. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Let us know how it goes.

Re: This content is not available for all my playlists

Pitusko — Thu, 23 Apr 2026 12:22:59 GMT

Hello,

The songs gray out during the day. No vpn nothing.
I have been in Germany from 3months and it worked, now im in Germany 3th
week after month home and it happened just now.
No vpn - Slovak vpn didn't work
Log out - in nothing
Clean app data - nothing
Uninstal install - Nothing

Other devices show songs, will try to play and then "song not available"

Re: This content is not available for all my playlists

Dessi — Thu, 23 Apr 2026 12:37:52 GMT

Hey @Pitusko,

Thanks for your reply!

Since you mentioned you've moved between different countries in the past months, it's possible that your account's country doesn't match the region you're currently in leading to the content unavailability you're experiencing. We'd recommend double-checking if that's the case on your account page and adjusting your country settings, if needed.

Let us know how it goes and if you need any help.

Re: This content is not available for all my playlists

Pitusko — Thu, 23 Apr 2026 12:54:59 GMT

Thank you for fast reply,
In my account is Slovakia - the county I live in and my bank card is....
I can't just change regions.
Other playlists from the same interpreter work. (Interpreter is slovak)

Sometimes just random songs stop and other day work.

Most of time I use mobile data in roaming-my IP is from Slovakia. If I use
wifi I get German IP but that didn't do anything.

Re: This content is not available for all my playlists

Dessi — Thu, 23 Apr 2026 13:54:12 GMT

Hey @Pitusko,

Thanks for the additional info!

It looks like the app is detecting that you're not in your account's country as you mentioned that you've spent some time in Germany, and that's why some of the content you were able to access while in Slovakia isn't accessible for you while traveling. Content availability can vary over time and between countries, depending on the permissions from rights holders so we're afraid it's expected in this case. You can find more info about this here.

Hope this clears things up, but let us know if you have any questions.

Re: This content is not available for all my playlists

Pitusko — Thu, 23 Apr 2026 15:17:59 GMT

Then why other songs and albums from that interpreter work?

Why Spotify blocks the song when YouTube can play it. I will pay either
Spotify or YouTube I don't use YouTube because I have Spotify but that can
change....