topic Re: Cannot download on new device in Your Library https://community.spotify.com/t5/Your-Library/Cannot-download-on-new-device/m-p/6261176#M51114 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26414902">@Martine5</a>, thanks for reaching out to the Community!<BR /><BR /></P><P>Typically after you remove the downloaded device, it should allow you to download music on the new one to replace it. In this case, I'd recommend getting in touch with <A href="https://www.spotify.com/about-us/contact/" target="_blank">Customer Support</A>. They'll take a look and do their best to help removing the other device remotely.&nbsp;<BR /><BR />Have a nice day!</P> Tue, 13 Aug 2024 18:52:02 GMT Billy-J 2024-08-13T18:52:02Z Cannot download on new device https://community.spotify.com/t5/Your-Library/Cannot-download-on-new-device/m-p/6260306#M51105 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>Belgium/netherlands</P><P><STRONG>Device</STRONG></P><P>(iPhone 13 pro max)</P><P><STRONG>Operating System</STRONG></P><P>(iOS 17.5.1)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><SPAN>I have a new device but I cannot download music because I apparently reached the cap of devices which can download music on, so it says I need to remove all downloads from other devices, I did exactly that and logged out and deleted the app, but still I can’t download music on my new device.&nbsp;</SPAN></P><P>&nbsp;</P> Tue, 13 Aug 2024 11:20:45 GMT https://community.spotify.com/t5/Your-Library/Cannot-download-on-new-device/m-p/6260306#M51105 Martine5 2024-08-13T11:20:45Z Re: Cannot download on new device https://community.spotify.com/t5/Your-Library/Cannot-download-on-new-device/m-p/6261176#M51114 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26414902">@Martine5</a>, thanks for reaching out to the Community!<BR /><BR /></P><P>Typically after you remove the downloaded device, it should allow you to download music on the new one to replace it. In this case, I'd recommend getting in touch with <A href="https://www.spotify.com/about-us/contact/" target="_blank">Customer Support</A>. They'll take a look and do their best to help removing the other device remotely.&nbsp;<BR /><BR />Have a nice day!</P> Tue, 13 Aug 2024 18:52:02 GMT https://community.spotify.com/t5/Your-Library/Cannot-download-on-new-device/m-p/6261176#M51114 Billy-J 2024-08-13T18:52:02Z