topic Re: Error in App in Your Library

Error in App

francolelli11 — Wed, 25 Sep 2024 19:22:35 GMT

There is an error in the application when going to my Library. If I create a playlist in my profile from another app or Desktop, the status of the playlists on my device does not change, as the old playlists remain. I have to create a playlist, to surely make a request to the server and there recover all the lists that belong to me in which the playlist that I generated from another device is located.

I'm Franco, from Argentina.

Re: Error in App

Susan_GP — Wed, 25 Sep 2024 21:20:11 GMT

Hi @francolelli11,

Thanks for reaching out to the Community! We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

First, we'd like to get more info about what's happening. Do you see any error message? If so, could you send us a screenshot?

Now, I'm still not sure I understand the situation. If you create a playlist from a device, the playlist doesn't show up on a different device? If that is the case, first make sure you're logged into the same account on both devices. It's a good idea to log out from both devices, and then log back in, making sure you use the same credentials.

If the issue is different, could you send us a more detailed description? Or you can send us a video recording of this behavior. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

We'll be here!

Re: Error in App

francolelli11 — Wed, 25 Sep 2024 22:34:35 GMT

Speaking from technical knowledge (Developer), what is happening is that the playlists in the library are not updated. I need to update the "state" of the library, to get the lists. Below you can see a video in which I create a playlist from my Desktop (Playlist from Desktop), and on my mobile I don't have it, until I create a playlist (From Mobile). (I suppose this makes a call to the server and retrieves the playlists. But I would think it would have to be retrieved when I open the library)

Re: Error in App

Maria — Fri, 27 Sep 2024 10:05:31 GMT

Hey @francolelli11,

Thanks for the reply!

While we unfortunately were unable to open the video, what you're describing does sound similar to what has been reported in this thread. This is currently being investigated by our tech folks, so feel free to have a look there for more details. You can also leave a comment in that thread, should it be what you're experiencing as well.

If you're experiencing a different issue then the one mentioned above, however, it would be great if you could resend us the video, so we can have a look as well. You can try attaching it in another format, or should the files be too large to attach here in the Community, you can send them to us as unlisted YouTube videos or via Google Drive.

Cheers!