Playlist not syncing

Ash616 — Tue, 08 Oct 2024 11:34:10 GMT

Plan

Premium

Country

Australia

Device

Motorola edge 30 ultra.

Operating System

Android 14

My Question or Issue

Collaborator added songs, that are not added to the list that I can see, via app and Web browser on desktop.

Re: Playlist not syncing

Vasil — Wed, 09 Oct 2024 12:05:37 GMT

Hey @Ash616,

Thanks for reaching out!

You can always try removing the cached data by following these steps and/ or you could log out and back in twice in a row to trigger a manual sync of your settings to see if that would make a difference. However, you mentioning that the playlist doesn't update on any platform makes me think that the issue lies elsewhere -

What I would do is try creating a new Collaborative playlist and check if the same issue would persist with the new playlist as well.
If it doesn't, this might be an issue with your specific initial playlist for some reason. If the issue persists with all playlists though, we'd like you to send us a screenshot of how the playlist looks like on your end and on the device of your friend.

Many thanks! We'll be on the lookout for your reply.

topic Re: Playlist not syncing in Your Library

Playlist not syncing

Re: Playlist not syncing