topic Re: No puedo descargar musica in Your Library

No puedo descargar musica

Wed, 20 Nov 2024 19:28:17 GMT

Dice que tengo el limite de dispositivos y ocupo borrarlos

Re: No puedo descargar musica

AlejaR — Thu, 21 Nov 2024 20:59:36 GMT

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

Keep in mind that you can download as many as 10,000 songs on each of up to 5 different devices. Given the message you're receiving, this is why you're unable to download content.

In that sense, what you can do is go to the devices you don't use the most or don't use any more and remove the downloaded content. To do it, on mobile devices, you'll need to go to Spotify and use the Remove all downloads button by going to Settings and privacy> Data-saving and offline.

If you want to delete your downloads from the desktop app, you can follow these steps:

Open the app.
On the left bar, open your Library. If there's content downloaded, you'll see a filter at the top, namely Downloaded.
Select it, and you'll see all the content you've downloaded. To remove it, right-click on the playlist and select the downloaded button. For shows, open them and locate the episodes.

This way, you can remove the downloaded playlist from the desktop app. You can also run a clean reinstall of the app on your computer, so the offline music will be removed.

If you wish, you can also contact our Customer Support team, so they can help you to remove the offline devices of your account as well. You can find how to contact them here.

We hope you found this helpful. Let us know if you need anything else.

Re: No puedo descargar musica

juan_0937 — Wed, 27 Nov 2024 02:05:57 GMT

pero como le hago para que las otras personas a las que le di mi cuenta se cierre y yo poder tener mi musica en mis dos dispositivos

Re: No puedo descargar musica

MihailY — Thu, 28 Nov 2024 12:30:11 GMT

Hey @juan_0937,

Thanks for reaching out. Hope you don't mind a reply in English.

If you gave your Spotify credentials to someone else, it's best to reach out to our colleagues from Customer Support through the link shared by @AlejaR above.

Please note that you should never share your password with anyone else as this goes against our Terms of Use and compromises the security of your account.

We hope this helps. Let us know if you have any other questions.