topic Re: The queue system doesn't work for me in Your Library

The queue system doesn't work for me

ulxzz_ — Mon, 23 Dec 2024 02:56:44 GMT

Plan

Free/Premium

Country

México

Device

Xiaomi Redmi Note 8

Operating System

Android

My Question or Issue

I have a lot of lists and I exchange songs through queues, I have updated the app to version 9.0.2.459 and since then they don't work for me and I get a message "this song could not be queued" or something like that, I have tried to delete the app and install it again but it doesn't work. My questions are, is this a current problem with the app? How can it be solved? I hope for an answer, thanks.

Re: The queue system doesn't work for me

Vasil — Tue, 24 Dec 2024 07:35:00 GMT

Hey @ulxzz_,

Thanks for reaching out!

I've seen this error once before when users were attempting to queue an artist that was blocked.
You can check if this is the case by going to the profile page of any artist you can't add to your queue and you can unblock them from there as well - simply click on the 🚫 symbol.

In case this error persists for you and the artists are not blocked, see if removing your cached data as shown here would make a difference.

Keep us posted! We'll be on the lookout for your reply 🙂

Re: The queue system doesn't work for me

ulxzz_ — Thu, 26 Dec 2024 05:07:31 GMT

Hello!

Currently the error persists, I tried the first way and it didn't work since I don't have any artist blocked. I tried the second option and it worked for me but for a moment only, I tried to place queues again and they didn't work anymore. I tried a third thing which was to clear the data and cache of the application on my system and it only worked for a moment, is there any other solution?

I appreciate your attention!

Re: The queue system doesn't work for me

ulxzz_ — Sat, 28 Dec 2024 10:30:53 GMT

It's been 2 days since I asked for support...