topic Re: Downloads in Your Library

Downloads

hardnut21 — Mon, 19 May 2025 07:59:22 GMT

Plan

Premium

Country

Bangladesh

Device

Operating System

Android 15

My Question or Issue

Can't find DOWNLOAD option in my playlist or anywhere else.

Re: Downloads

Joan — Mon, 19 May 2025 10:37:08 GMT

Hi there @hardnut21,

Thanks for reaching out. We'll be glad to help you get the downloads in order.

When did this start happening? Did it work before or did you just now switch to Premium and the option is yet to appear? In any case, consider performing a clean reinstall if you haven't already, this should get the app back in working order and re-sync it with the services.

Let us know how it goes.

Re: Downloads

hardnut21 — Mon, 19 May 2025 11:44:41 GMT

No, I just switched to premium, so there’s a possibility ig that it’s yet to appear. I have also tried reinstalling but it didn’t work.

How much time it may take to appear, in ideal case?

Re: Downloads

Joan — Mon, 19 May 2025 12:58:46 GMT

Hi @hardnut21,

Thanks for the reply.

It should appear right away, but it's possible there's some sort of sync issue. Consider logging out and back in again twice in a row, this will force a resync to the servers. If that doesn't work, try a clean reinstall as previously suggested.

Keep us posted.