topic Re: Favorite Tracks in Your Library

Favorite Tracks

arkadyevichs — Wed, 15 Jul 2020 11:38:39 GMT

Hello, I had the USA region, then I changed it to the Russia region, after which my favorite tracks stopped showing, although it shows on my mobile device.

Re: Favorite Tracks

Xenia — Wed, 15 Jul 2020 12:27:42 GMT

Hello @arkadyevichs,

Glad to have you on the Community! We're happy to shed some light on the situation 🙂

Changing your country settings shouldn't affect your saved music collection, although some tracks might not be available in your new country. For more info you can check out this support article.

However, since you're still seeing them in the mobile app, you're likely experiencing an issue that we're looking into here. We'd suggest you add your +VOTE to the thread and follow the instructions in the Status Update.

Hope you'll find this info useful. Let us know if there's anything else we can help with!

Re: Favorite Tracks

arkadyevichs — Wed, 15 Jul 2020 12:34:44 GMT

My problem is still open, what should I do ??? how to fix the problem ???

Re: Favorite Tracks

Xenia — Wed, 15 Jul 2020 12:46:50 GMT

Hey there @arkadyevichs!

Our tech folks are still working on a fix.

For now, we'd recommend you subscribe to this thread to get notified of any updates.

We hope to have more info soon 🙂

Re: Favorite Tracks

arkadyevichs — Wed, 15 Jul 2020 12:48:09 GMT

Signed up, thank you very much for helping people, and for your prompt answers.