Songs Listed in Playlist but won't play and is grayed out

curtsesto — Mon, 10 Nov 2025 14:46:48 GMT

I have roughly 250 playlists and recently noticed that the playlist folder lost its "album cover" (just a folder) and while the list of songs and artists are still in them, they will not play. They sort of look grayed out. I confirmed that a particular artist or song did not pull their song from Spotify; it will play if I search for it from the main section. I'm in the USA and my current plan is Premium DUO. I used to be on the Premium Family Plan, but the problem existed there as well. I did log in and out several times, but that did not help. I primarily use the Spotify App in my Apple iPhone products. The problem exists exactly the same across all products, including if I try to log in with my Windows/HP Laptop.

Re: Songs Listed in Playlist but won't play and is grayed out

Eni — Mon, 10 Nov 2025 20:56:52 GMT

Hey there @curtsesto,

Thanks for getting in touch about this here in the Community.

We appreciate the detailed description you sent and kudos for the troubleshooting steps you've already tried! As a next step, could you try creating a new folder and move one of the affected playlist there to see if it shows the thumbnail and if the songs become playable again?

Also, we recommend making sure your devices are running the latest update of the app. The best way to ensure this is to perform a clean reinstall of the app by following these steps.

Let us know how it goes.

topic Songs Listed in Playlist but won't play and is grayed out in Your Library

Songs Listed in Playlist but won't play and is grayed out

Re: Songs Listed in Playlist but won't play and is grayed out