topic Unplayable song in Your Library

Unplayable song

VeceluXa — Wed, 22 Jul 2020 10:14:31 GMT

Plan

Premium

Country

Belarus

Device

PC, Xiaomi Redmi Note 5 Pro

Operating System

Android 9, Windows 10

My Question or Issue

The song (song) that was available recently isn't playable right now, but author says:
"We checked, everyone's playing. Try to delete and add again."

Re: Unplayable song

Billy-J — Wed, 22 Jul 2020 15:18:59 GMT

Hey @VeceluXa, thanks for reaching out to the Community!

Are you able to play this song from a different device?

Keep me posted!

Re: Unplayable song

VeceluXa — Wed, 22 Jul 2020 16:02:18 GMT

I tried using different devices, another account but song is still unplayable in my country

Re: Unplayable song

Lijun1 — Wed, 22 Jul 2020 18:17:17 GMT

I am from Belarus and I have the same thing. Absolutely all the liked songs and the album do not play. This issue appeared about 6 hours ago. I tried from another account, but there is the same problem. And in the song I like, which I can listen to, I cannot translate the slider to the moment that I want

Re: Unplayable song

Billy-J — Wed, 22 Jul 2020 18:17:44 GMT

Hey @VeceluXa,

Thanks for trying those steps.

Does the song appear to be grayed out? Can you also provide me with a screenshot and screen recording of what you're seeing when you try to play the song?

Looking out for your reply!

Re: Unplayable song

VeceluXa — Wed, 22 Jul 2020 18:56:41 GMT

Here is screenshots

Re: Unplayable song

Billy-J — Thu, 23 Jul 2020 06:20:59 GMT

Hey @VeceluXa, @Lijun1,

Last thing is, could you try a clean reinstall of the app following these steps . The app will get a refresh, just in case.

Let me know what happens!

Re: Unplayable song

Lijun1 — Thu, 23 Jul 2020 08:19:08 GMT

Did not help. Everything is as it was and remains

Re: Unplayable song

VeceluXa — Thu, 23 Jul 2020 09:44:07 GMT

@Lijun1 wrote:
Did not help. Everything is as it was and remains

Same for me

Re: Unplayable song

Billy-J — Thu, 23 Jul 2020 17:38:50 GMT

Hey @VeceluXa, and @Lijun1.

Thanks for following those steps!

I took a closer look, and it seems like this song isn't available in your area at the moment.

There is some more information on missing content and unavailable music and podcasts.

I hope this helps!