Updated device

andrew_r_cotter — Thu, 23 Jul 2020 05:02:28 GMT

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone. I can see the playlist but the song i have added are greyed out. How do I fix this ???

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Updated device

Ivan — Thu, 23 Jul 2020 09:22:15 GMT

Hey there @andrew_r_cotter,

Thanks for reaching out - we're here to help!

We suggest you open the Spotify app on both devices at the same time so your music can sync up. Then try downloading the songs on the new mobile phone again.

In case you receive an error message, send us a screenshot displaying it. You can attach the image to your next response using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

We'll look out for your reply.

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Updated device

Re: Updated device